HealthPlus Rated No. 1 in State in Five Customer Satisfaction Categories

FLINT, Mich., Nov. 30, 2010 /PRNewswire/ -- HealthPlus of Michigan is rated No. 1 in Michigan in five areas of health plan customer satisfaction, according to the National Committee for Quality Assurance's (NCQA) Quality Compass.* This marks the first year ever in which a single Michigan private health plan has achieved a No. 1 rating in Michigan on as many as five of the nine measures on which health plans nationwide are evaluated. HealthPlus commercial plans achieved the highest Michigan rating in the following categories:

• Overall Rating of Health Plan
• Overall Rating of All Health Care
• Overall Rating of Doctor
• Overall Rating of Specialist
• Getting Care Quickly

The NCQA Quality Compass ratings are based on the number of CAHPS survey respondents who rated HealthPlus '9' or '10' on a scale of 0-10 with 10 being the highest possible rating. The Agency for Health Care Research and Quality CAHPS data on consumer satisfaction is one of the components for determining NCQA's Health Insurance Plan Rankings 2010-11 – Private, which named HealthPlus as one of the top 30 private plans in the nation last month.

"The importance of superior customer service is continuously emphasized at HealthPlus," said the health benefit company's President and CEO Bruce Hill. "We are very pleased with the CAHPS survey results that indicate exceptional service on our part. The recognition reflects the dedication and hard work of our partner physicians, hospitals, and HealthPlus employees."

About HealthPlus of Michigan

HealthPlus of Michigan -- a nonprofit health-benefits company -- along with its subsidiaries offers a comprehensive portfolio of HMO and PPO plans tailored to meet the needs of employers, families, individuals, and government (Medicare, Medicaid, MIChild, county health programs). Most HealthPlus benefit plans include access to extensive, online health, wellness and lifestyle resources.

For the sixth year in a row, HealthPlus of Michigan's private health plans are recognized by the National Committee for Quality Assurance (NCQA) as being among the nation's best.** NCQA's Health Insurance Plan Rankings 2010-11 – Private names HealthPlus as one of the top 30 private plans nationwide; the company's commercial and Medicare plans have been accredited as "Excellent" by NCQA for the past 12 and 9 consecutive years, respectively.

Founded in 1979, HealthPlus -- with a staff of more than 400 at its Flint headquarters and regional offices in Saginaw and Troy -- serves more than 200,000 people statewide. To advance its vision of building healthier communities, HealthPlus contributes hundreds of thousands of dollars each year to more than 200 nonprofit organizations in the communities it serves.

For more information about NCQA, visit www.ncqa.org

HEDIS® is a registered trademark of NCQA.

*The source for data contained in this publication is Quality Compass ® 2010 and is used with the permission of the National Committee for Quality Assurance (NCQA). Quality Compass 2010 includes certain CAHPS data. Any data display, analysis, interpretation, or conclusion based on these data is solely that of the authors, and NCQA specifically disclaims responsibility for any such display, analysis, interpretation or conclusion. Quality Compass is a registered trademark of NCQA. CAHPS® is a registered trademark of the Agency for Healthcare Research and Quality.

** According to U.S. News/NCQA "America's Best Health Insurance Plans" 2005-2009 (annual). "America's Best Health Insurance Plans" is a trademark of U.S. News & World Report.

SOURCE HealthPlus of Michigan