Hello Health Implements Reimbursable Chronic Care Management Telehealth Services to Support Remote Medicare Patients

Practices are successfully providing monthly care to patients while being fairly and fully compensated under code 99490

Sep 23, 2015, 12:04 ET from Hello Health

NEW YORK, Sept. 23, 2015 /PRNewswire/ -- Hello Health, a leader in Meaningful Use physician practice solutions, today announced the successful onboarding and reimbursement of practices using their outsourced Wellbox-Chronic Care Management System. With Wellbox, Hello Health partner practices will be in full compliance with the Medicare CPT 99490 Chronic Care Program, which rewards practices that provide specific non-face-to-face services to qualified patients over a calendar month.

Chronic conditions such as heart disease, stroke, cancer, and diabetes impact 117 million Americans and are among the most common and costly health problems to manage and treat. For the first time, Medicare provides full and fair reimbursement for the 'tradition' of non-compensated telephone care that physicians have long afforded their patients in support of clinical excellence. Studies show that regular clinical engagement keeps patients who suffer from chronic conditions healthy and out of the emergency department.  

Hello Health supports medical practices that are interested in extending the quality of care provided in the traditional office setting with outsourced clinical telehealth expertise. Hello Health provides clinical conversations by licensed professionals directly with practices' patients, allowing for the collection of key symptoms that often go overlooked in chronic condition patients.  Post-conversation, the practice's EHR record is updated so that the patient record fully reflects real-time information to be used for care coordination and individualized population health efforts.

"When Medicare first announced code 99490 for chronic care management, we realized the value of this extended care program. We knew it would be difficult to support within our office and were excited to partner with Hello Health who made the process easy and are providing an excellent clinical outreach to our patients," said Dr. Sheryl Wissman, MD, Glennan Medical Group.

Medicare began this innovative Chronic Care Management program on January 1, 2015. Currently two-thirds (or approximately 21 million patients) have two or more chronic conditions which make them eligible to participate. Hello Health employs certified medical assistants, nurses, and physicians to conduct the monthly phone calls.

"As telehealth continues to expand the reach of clinical care by remotely serving patients with complex and chronic conditions, we are excited to support the movement with a proven outsourced solution service," said Nathaniel Findlay, CEO of Hello Health. "The advent of this new Medicare code will allow our partner practices to continue providing the quality care their current and future patients expect. We are seeing in a very short amount of time how well our Wellbox-Chronic Care Management Service is meeting the needs of practices and patients."

Hello Health:
New York City-based Hello Health Inc. is a revenue enhancement company for independent medical practices by allowing practitioners to enhance patient engagement and build stronger patient relationships, automate their processes, increase revenue and take control of their practices. The Hello Health New Revenue Practice Platform significantly improves the experience for both providers and patients by reducing paperwork, integrating billing and revenue cycle management, streamlining processes and leveraging the latest online and mobile communication applications to allow providers and patients to engage efficiently and conveniently. Learn more at hellohealth.com.

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SOURCE Hello Health