Help at Home Releases its 2024 Culture of Caring, Quality, Safety and Compliance Report

Details the Company's Home Care Advancements and Recruitment and Retention Best Practices

CHICAGO, Feb. 27, 2025 /PRNewswire/ -- Help at Home, the leading national provider of innovative, high-quality, in-home personal care services, announced today the release of its 2024 Culture of Caring, Quality, Safety and Compliance Report (CCQSC), which details the Home and Community-based Services (HCBS) organization's deep-rooted commitment to high-quality care for both its caregiver workforce, as well as its dual-eligible client population and highlights industry leading home care advancements and recruitment and retention best practices.  

The company's 2024 CCQSC Report details its commitment to prioritizing a culture of caring and safety as part of its purpose-driven mission every day, which has resulted in demonstrable improvements advancing the way in-home care is delivered for the better. For example, the company's focus on connecting home care to health care emphasizing preventive care services helped clients remain in their communities for an average of ten additional months, improving quality of life and reducing unnecessary hospital visits.

"It is a privilege to celebrate five decades of helping individuals live with independence and dignity in their homes," said Chief Operating Officer Ray Smithberger. "Promoting a culture of caring, quality, safety and compliance is part of our DNA. We've built on that commitment over the past 50 years with higher-than-industry-average caregiver retention rates, excellent client Net Promotor Scores (NPS) and we're seeing a dramatic increase in client "time in community."

The CCQSC Report outlines the company's laser-focused commitment to "doing more for more" in the communities it serves. An experienced company with a foundational "caring for the caregiver" culture, cultivating a safe place and safe client home environment has been and continues to be a priority. For example, falls are the leading cause of injury for adults 65 and older in the U.S., but many are preventable. That's why Help at Home established quality and safety programs, invested in training, learning and development and resources that prioritize falls prevention programs designed to keep clients out of hospitals and/or nursing home institutions.

Help at Home's longstanding commitment to its culture has also been a driving factor in its caregiver workforce doubling over the past four years, as well as its high caregiver retention rate. The report details how its stable, engaged workforce enables consistent, high-quality home care as it meets the growing demands of individuals who want to age-in-place at home. Through partnerships with Medicaid-managed care providers, results have shown significant improvements in measurable health care quality and health outcomes, like reduction of ER visits and hospital stays, for example. For more details, see the full Culture of Caring, Safety, Quality and Compliance Report by visiting helpathome.com/resources.

About Help at Home 
Help at Home is the leading national provider of high-quality home care services offering innovative programs designed to help seniors and underserved complex chronic populations remain healthy in their homes. As of September 2024, Help at Home operated more than 200 branch locations across 11 states and provided in-home personal care and integrated care management services to approximately 67,000 clients with the help of more than 58,000 highly trained and compassionate caregivers. Founded in 1975 and headquartered in Chicago, Illinois, Help at Home has 50 years of operating experience in the home care industry. For more information about Help at Home, visit helpathome.com.

Kristen Trenaman
Vice President of Public Relations and Brand
[email protected]
Contact: 502-445-4126

SOURCE Help at Home