HelpSTAR Software Featured in 5th Edition of Computer User Support Textbook
A Guide to Computer User Support for Help Desk and Support Specialists by Fred Beisse Uses HelpSTAR to Provide Students with Hands-On Experience
26 Apr, 2012, 08:00 ET
OAKVILLE, Ontario, April 26, 2012 /PRNewswire/ -- HelpSTAR, a leading provider of helpdesk software, today announced that author Fred Beisse has included HelpSTAR's help desk software in his new book, A Guide to Computer User Support for Help Desk and Support Specialists, 5th Edition.
Author Fred Beisse is an experienced writer and teacher in Computer Information Technology courses at Lane Community College in Eugene, Oregon. For many years, he has designed and taught courses in user support, information analysis and visualization, project management and geographical information systems. His Guide to Computer User Support for Help Desk and Support Specialists, in its fifth edition, is widely used by community colleges and vocational/technical schools in courses that target students who are preparing for careers in the help desk industry.
"HelpSTAR provides students with necessary hands-on experience to aid them as they make the transition to the help desk job market," said author/teacher Fred Beisse. "HelpSTAR's software is a tried and true help desk solution, and is heralded by IT professionals worldwide, making it an ideal choice for students in this field."
The fifth edition of the book focuses on key information and skills for user support professionals, including troubleshooting and problem solving, successful communication with clients, determining a client's specific needs and training end users. HelpSTAR was selected because it provides students with exposure to software features they can expect to use in their first job as a user support specialist.
"For nearly 25 years, we have been developing HelpSTAR to meet the ever-changing demands of the IT professional in an evolving workplace," said Igal Hauer, CEO of HelpSTAR. "Inclusion in Beisse's newest book reinforces our goal to provide a solution that addresses emerging opportunities within the IT workplace. We are excited to play an important role in the education of those looking at a career in the help desk, project management or technical support fields."
Sample Chapter 6
HelpSTAR help desk software is an easy-to- use service desk collaborative suite that provides rapid issue, problem resolution and change management capabilities out of the box without the need for lengthy deployment and staff training. Designed for organizations with 10 to 500 support reps servicing 100 to 50,000 employees, HelpSTAR expedites problem handling through features such as intelligent queuing, various self-help tools, and prompts such as alarms, follow-up reminders, and automatic priority escalation. It offers both a built-in library of standard reports and custom query capabilities. HelpSTAR is available in both client/server and web-based versions running on Microsoft or Microsoft SQL. For more information, visit www.helpstar.com
Nadel Phelan, Inc.
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