Helpt Unveils HelptFlow+: The Enhanced Help Desk Solution That Works the Way You Want

Building on the success of HelptFlow, HelptFlow+ deepens integrations and gives Managed Service Providers (MSPs), IT support providers, and Point-of-Sale (POS) resellers more customizable control.

IRVINE, Calif., June 30, 2025 /PRNewswire/ -- Today, Helpt (gethelpt.com), the leading provider of always-on, US-based technical support services, proudly announces the launch of HelptFlow+, an upgraded support service designed to operate seamlessly within each client's preferred tools and environments. HelptFlow+ expands on the proven foundation of HelptFlow, which has already helped lighten the load on technical teams by delivering 24x7 live support, handling routine issues, prioritizing case deflection, and improving ticket resolution.

"Since launching HelpFlow last November, we've seen incredible results," says Matthew Pincus, co-founder of Helpt. "But we've listened closely to our partners' feedback and learned that some want even more flexibility, especially when it comes to tools and integrations. That's where HelptFlow+ comes in."

Key Features and Benefits of HelptFlow+:

• Remote Access Flexibility: With HelptFlow, our agents can remote into devices without requiring the user to install our tool. With HelptFlow+, we can work within your preferred remote access tool.
• Direct PSA Integration: Say goodbye to tokenized emails. HelptFlow+ integrates directly with your PSA to create and update tickets natively, so you never lack visibility.
• Expanded Login Support: Helpt has added CIPP to its list of supported password/access management systems and has partnered with Traceless for end-user identity verification.

HelptFlow+ is purpose-built for IT support providers and POS resellers who want their technical support to feel truly in-house, using the same tools, speaking the same language, and delivering the same excellent customer service experience.

To learn more about HelptFlow+ visit gethelpt.com/solutions/helptflow

About Helpt

Helpt delivers 24x7, US-based IT support that operates as a seamless extension of your team. Our skilled experts provide help desk services that boost customer experiences and ease operational strain, so you can focus on growth while we handle support.

Buy back your time with Helpt.

Name of Media Contact: Matthew Pincus
Title of Media Contact: Co-Founder
Company Name: Helpt
Contact Phone Number: 949.777.5018
Contact E-mail: [email protected]
Website URL: gethelpt.com

SOURCE Helpt