CAMBRIDGE, Mass., July 22, 2015 /PRNewswire/ -- HeyWire® texting applications are now available on the Interactive Intelligence MarketPlace. The LiveText® applications enable an improved service experience for mobile customers with new conversational texting features.
The HeyWire LiveText™ Agent application is fully integrated with the Interactive Intelligence customer engagement software, Customer Interaction Center (CIC). The integration enables contact center agents to respond to customers via SMS text messages through their existing 1-800 or business landline numbers. It also adds customer texting features to the agent console for more effective two-way texting and issue resolution.
The HeyWire LiveText™ Business Messenger application enables secure, two-way text interactions between mobile business professionals and their customers, prospects and partners. Employees can use their office number to send and receive text messages using their mobile phone, tablet or office computer. Customer-facing staff can safely text without exposing their personal mobile number or mixing personal and business text conversations.
"The HeyWire apps can help our joint customers improve service through increased first-conversation resolution and reduced wait times," said Michael Shrall, senior director of global alliances for Interactive Intelligence. "And because they use standard SMS text, customers don't need special apps, which results in faster and easier adoption."
"The majority of today's consumers are mobile and texting," said Meredith Flynn-Ripley, CEO of HeyWire. "They want the option to use text to inquire about products and/or resolve issues without having to switch communications channels. Adding our apps to deliver new live texting services for Interactive Intelligence customers marks yet another step towards creating a true omnichannel experience."
The Interactive Intelligence MarketPlace is a virtual storefront offering applications, packaged integrations, process templates, custom reports, dashboards, Web services and other products that complement the Interactive Intelligence customer engagement, unified communications and collaboration software and cloud services.
To learn more about the HeyWire apps on the Interactive Intelligence MarketPlace, visit https://marketplace.inin.com/Providers/heywire.
HeyWire provides the leading cloud service for easily connecting customers to businesses using 2-way, conversational SMS texting. The company is a pioneer in bringing enterprise-class texting to office phones and toll-free customer service numbers, and provides award-winning text messaging apps spanning customer service agent consoles, mobile devices and the desktop. HeyWire partners with leading providers of customer service solutions, CRM and telephony products and delivers over half a billion messages per month through its business texting network. HeyWire has been recognized by the CTIA's Mobile Cloud Emerging Technology Award, the AlwaysOn Mobile 100, OnCloud Top 100, and Global 250 Winner, and the PwC Promise Award. For more information, please visit http://www.HeyWire.com.
HeyWire is the owner of the marks HEYWIRE, its associated LOGO, HeyWire LiveText, LiveText and numerous other marks. All other trademarks mentioned in this document are the property of their respective owners.
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