HGS Integration of Bots & Brains™ Wins Top Honors at 12th Annual Top Ranking Performers Global Awards
HGS awarded by Contact Center World for best use of self-service technology and best outsourcing partnership at the global level
CHICAGO, Nov. 28, 2017 /PRNewswire/ -- Hinduja Global Solutions (HGS), (listed on NSE & BSE in India) a global leader in customer experience (CX), received a Gold for Best Self-Service Technology and a Bronze for Best Outsourcing Partnership at the 2017 Top Ranking Performers Global Awards presented by ContactCenterWorld.com. This follows HGS wins at the Americas level in June. The awards were presented during the Contact Center World Global Finals, an annual conference that celebrates companies providing the best customer service in the world.
"We are incredibly honored to be recognized on the global stage for our industry-leading integration of bots and brains that drives business results for some of the world's largest brands," said Andrew Kokes, senior vice president, Global Head of Marketing. HGS offers an optimized customer experience to help clients become more competitive. "HGS is committed to putting ourselves in the shoes of the consumer and delivering a world-class customer experience. By doing this, we are able to offer a seamless and smart approach to help consumers get to the right answer, fast."
HGS received a Gold award for Best Self Service Technology, which is part of the company's Unified Customer Experience Strategy®. HGS offers a unique approach that leads with advanced artificial intelligence to partner, "bots," as the first responder and "brains," human agents, only when it adds value. This self-service solution leverages a Smart Channel Selector algorithm to offer the right type of channel to manage a customer's issue and provide a resolution. Additionally, the system employs built-in analytics for consistent learning to help the client examine common issues and evolve with the demands of today's customers. The self-service technology has helped HGS clients increase loyalty, reduce cost and create customers for life.
HGS received the Bronze award for Best Outsourcing Partnership based on its 10-year partnership with Jarden Consumer Solutions. With a core team in place, HGS introduced an innovative approach to optimize Jarden's processes and platforms aligned with its business goals and objectives. HGS partners with many of the world's leading companies to deliver significant outcomes to address challenges of growth, workforce management, need for digital solutions, sales and social media support
ContactCenterWorld.com is the world's largest contact center and customer engagement association with almost 200,000 members in 200 countries.
About HGS
About Hinduja Global Solutions: HGS is a leader in optimizing the customer experience and helping our clients to become more competitive. HGS provides a full suite of business process management (BPM) services from traditional voice contact center services and transformational DigiCX services that are unifying customer engagement to platform-based, back-office services and digital marketing solutions. By applying analytics, automation, and interaction expertise to deliver innovation and thought leadership, HGS increases revenue, improves operating efficiency, and helps retain valuable customers. HGS expertise spans the telecommunications and media, healthcare, insurance, banking, consumer electronics and technology, retail, and consumer packaged goods industries, as well as the public sector. HGS operates on a global landscape with over 45,900 employees in 69 worldwide locations delivering localized solutions. For the year ended 31st March 2017, HGS had revenues of US$ 555 million. HGS, part of the multi-billion dollar Hinduja Group, has more than four decades of experience working with some of the world's most recognized brands. www.teamhgs.com
About the Annual Top Ranking Performers Global Awards:
The awards were established in 2006 and are now regarded as the premier awards for the contact center world.
Every year over 1500 entrants from 50 nations compete for these prestigious awards. For more information please visit www.ContactCenterWorld.com/worldawards
SOURCE HGS
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