KANSAS CITY, Mo., March 14, 2018 /PRNewswire/ -- HomeServiceChats, a leading professional web chat provider for home service businesses, has experienced explosive success in their first year, growing from six to 65 employees over the past year.
Since its inception in February of 2017, the online chat concierge has expanded by 20 percent each month, and now serves more than 500 companies in over 700 markets. Company leaders credit the meteoric growth to the unique way they help trade clients respond to a changing consumer landscape.
"The way homeowners shop for service providers has evolved," said Trevor Flannigan, COO for HomeServiceChats. "Now people go online to research a plumber, electrician or HVAC company, and they expect an immediate response, not an answering service relaying a message the following day. Our chat specialists instantly engage with potential customers 24 hours a day."
The strategy is effective, as HomeServiceChats' clients report a 40 percent increase in leads from their websites. Flannigan points to their highly trained employees.
"Our chat specialist are in-house, not overseas," Flannigan said. "They are home service educated and equipped with the industry's best customized scripting, making them both responsive and genuinely helpful."
The company facilitates 50,000 chats each month, and helped acquire nearly 9,500 new customers last month alone. Even their location expanded, growing from 400 to 7,500 square feet to accommodate their burgeoning business.
Flannigan is no stranger to success. Prior to joining HomeServiceChats, he managed a residential plumbing, HVAC, and rooter company in Kansas City, and helped it grow to over 75 trucks and $21 million in revenue in a few short years.
"I know firsthand how necessary this is," Flannigan said. "It isn't just a sales tool. We offer seamless integration with companies to help them build their brands, recruit new employees, and enhance the customer experience."
HomeServiceChats is a leading professionally managed website chat service exclusively for residential service companies. Their highly trained chat specialists are equipped with home service knowledge and the industry's best customized scripting to dramatically improve the online experience and turn shoppers into bona fide customers. They provide website chat integration to hundreds of home service companies, seamlessly merging with their customer service experience to help them generate more leads, recruit more employees and amplify their overall brand.
HomeServiceChats requires no contract, and no training or new software for employees. For more information, visit http://homeservicechats.com/ or call 816-282-0406.