GRANDVILLE, Mich., Jan. 2, 2014 /PRNewswire/ -- HomeWarrantyReviews.com, the nation's top home warranty consumer review site, has announced its 2013 Home Warranty Awards winners, recognizing top performers based on consumer reviews and customer satisfaction metrics. Home warranties offer consumers professional repair services and protection against unexpected repair costs related to the breakdown of major systems or appliances; covered items vary by company and plan selected.
Awards were presented in three categories: Top Rated, Best in Service and Best Regional Company. Each category had three nominees based on 2013 performance. Home Warranty of America (HWA) received the Top Rated Company award, American Home Shield received the Best in Service award and LandMark Home Warranty received the Best Regional Company honor.
Consumer reviews from the website are collected and analyzed to form the basis of evaluating nominees for the awards. Customer satisfaction metrics, such as claims approval rate and customer retention rate, are also considered when selecting winners of 2013 home warranty awards.
"Choosing the winners was a challenging task this year," said Krupesh Bhat of HomeWarrantyReviews.com. "Many companies improved customer satisfaction levels from last year, leading to several highly contested awards. We reviewed claims approval and retention rates, and also evaluated how companies made use of various social media and other online channels to address consumer issues."
"Our customers place over 3 million service requests a year, and our employees work with nearly 10,000 contractors across the country to deliver quality service every step of the way," said Mark Barry, president of American Home Shield, which received the Best in Service Award this year. "We're honored to win the award for many reasons, but especially because it's based on customer feedback and it reflects the great work of a great team."
"Service to our homeowner customers, agents and vendors is always our top priority," said Harry Keifer, National Sales Manager of HWA, which received the Top Rated award. "We have seen tremendous growth in 2013 largely due to our competitive warranty plans, friendly customer service and expert sales team. This award reflects the hard work of our entire team to provide excellent customer service every day."
Alma Jeppson, CEO of Landmark Home Warranty was delighted to receive the Best Regional Company award and said they consider this business as an opportunity to bless the lives of many. "That includes our homeowners, contractors, real estate professionals, and staff. We consider that group to be the 'Landmark Family' and hold a deep sense of responsibility to serve each of them," said Jeppson.
HomeWarrantyReviews.com offers consumer reviews and ratings for all major home warranty companies. The site's "compare home warranty section" is a quick tool for researching home warranty companies and their offers before purchasing a policy.
About the Awards
Homewarrantyreviews.com is an independent website that hosts more than 15,000 consumer reviews. The site was founded in 2006 to help consumers make informed decisions as they consider home warranty coverage. Through its annual awards program, the website recognizes top-rated companies based on consumer ratings and reviews, as well as other customer-satisfaction metrics.
About the Winners
American Home Shield founded the home warranty industry in 1971 and remains the industry leader, servicing more than 1.3 million customers across 49 states. The Memphis-based company has a national contractor network of more than 10,000 independent home-service contractors, including over 45,000 technicians. AHS is a business unit of The ServiceMaster Company, one of the world's largest residential and commercial service networks.
Home Warranty of America has been in business since 1996 and prides itself on being an innovative and eco-friendly leader in the industry. The company offers comprehensive 13 month warranty plans at a great value with easy, reliable solutions for unexpected problems.
Landmark Home Warranty, headquartered in South Jordan, Utah, was established in 2005 and currently covers Utah, Arizona, Texas and Oregon. The company has been growing at an incredible pace, with an average revenue increase of 80 percent per year and prides itself on delivering remarkable service to their customers, communities, and their partners.