HotSchedules Introduces Success Services, the 'Sixth Man' for Restaurant Brands
Offering accelerated implementation, training, upkeep, and support, Success Services helps restaurants maximize their investment in HotSchedules
Apr 26, 2016, 08:00 ET
AUSTIN, Texas, April 26, 2016 /PRNewswire/ -- HotSchedules®, a leading provider of mobile technology for the restaurant and hospitality industries, today introduced Accelerators, a new class of services that offers a higher level of implementation, training and support. Accelerators, delivered by HotSchedules Success Services team, are available in various packages for the Schedule, Train, Inventory and Logbook applications.
"Every HotSchedules customer receives world-class, 24/7 support, training and implementation. But, some restaurants want an extra hand to ensure that our products are adopted and utilized throughout the organization," said Ray Gallagher, VP of Client Services. "They see the value in working with a restaurant-veteran-turned-HotSchedules-product-expert who can help them get the most out of their technology investment."
Designed for the busy, independent restaurateur who finds it difficult to dedicate time and resources to software implementation, the entry-level Accelerators provide a head start and a deeper level of training on the application. Larger restaurant groups tend to opt for a more in-depth package that helps them with processes such as change management, user adoption and franchise support. Both Accelerators cover data input, configuration, architecture, and more. Customers can also choose to maintain an ongoing services package for regular data management and training of new managers.
The HotSchedules Success Services teams also offers Premium Corporate Care packages for large brands and franchise groups. The packages include priority ticketing and call routing, ticket analytics and a dedicated Account Specialist who will personally see to the resolution of technical issues.
"These new Accelerators are for restaurants that want a 'sixth or twelfth man' - pick your preferred sports reference - who functions both as a consultant and team technologist," added Gallagher. "Whether you need to build out exams in our learning platform, input staff availability and labor budgets in Schedule, or build recipes in Inventory, the Success Services team can take on those tasks and let you focus on the guest."
About HotSchedules
HotSchedules provides mobile, cloud-based technology for the restaurant, retail and hospitality industries. The company delivers a comprehensive suite of solutions designed to automate operational challenges, making working for and in restaurants easier and more efficient. Its world-class products include social recruiting, e-learning, comprehensive labor management, BI, inventory, print and digital logbooks and various applications built on their self-publishing API platform. HotSchedules is proud to serve more than 2 million users in over 150,000 locations across 26 countries. For more information visit: http://www.hotschedules.com.
SOURCE HotSchedules