HSE Technik Selects and Implements ClickSoftware for Optimized Mobile Workforce Management

New workforce management and mobility solution increases construction workforce efficiency and enables real-time scheduling and mobility

BURLINGTON, Mass., Sept. 20 /PRNewswire/ -- ClickSoftware Technologies Ltd (Nasdaq: CKSW), the leading provider of automated workforce management and optimization solutions, today announced that HSE Technik GmbH & Co. KG (www.hse-technik.de), a German utility and facilities management provider based in Darmstadt, has selected and implemented their workforce optimization software. The wholly owned subsidiary of HEAG Sudhessische Energie AG (HSE) wants to sustainably improve both the efficient use of its workforce and the services that it provides to its customers.

As the effectiveness of HSE Technik's 400 field technicians is crucial to the economic success of the company, the assembly service department requires a mature workforce management system. This is supported by solutions from ClickSoftware.  Dr Volker Pitz, project manager at HSE Technik, outlined why: "After a meticulous search, we shortlisted three suppliers down from 20. We chose ClickSoftware because they demonstrated a completeness of solution that went beyond the competition's offering. This solution fully covers our current requirements and at the same time opens up the prospects of growing as required. Having laid the foundations for organizational and qualitative improvements, we will be able to make full use of new advantages on many additional levels that were not in the original project scope."

HSE Technik selected six modules from ClickSoftware's ServiceOptimization Suite. ClickSchedule will automatically assign the best possible technicians to customer appointments by optimizing variables such as skills, current workload, proximity, parts availability and Service Level Agreements. The technicians' mobile devices will run ClickSoftware's GIS solution that can be used to rapidly find and route available engineers to customer locations. The mobile devices will also provide access to ClickMobile which technicians will use to receive work orders from ClickSchedule and update progress while on site. Dispatch staff will also have real-time visibility of operations using ClickSoftware location-based services solution, ClickLocate, which will display the exact location of each technician.

ClickAnalyze will provide intuitive reports that benchmark the data collected against the company's Key Performance Indicators (KPIs). This information will then be used by management in ClickPlan for medium to long term capacity planning.

"ClickSchedule will enable us to considerably improve the efficient use of our workforce. The savings will benefit us as well as our customers.  In view of a background of increasing cost pressure on some of our customers from the Federal network agency, the introduction of ClickSoftware solutions is of great importance to us.  The mobile applications will allow us to distribute and collect important field information. ClickAnalyze and ClickPlan make sense of and adjust our field operations to match business strategy," said Friedhelm Vianden, Managing Director at HSE Technik.

"We are delighted to be working with HSE Technik and very pleased to hear their feedback on the completeness of the ClickSoftware solution," said Hannan Carmeli, President and Chief Operating Officer of ClickSoftware. "We are especially pleased to support the proliferation of ecological and environmentally friendly energy solutions and work with HSE to firm up their leadership in that area."

About HSE Technik

As a sustainable energy and infrastructure service provider, HSE Technik GmbH & Co. KG provides secure and convenient solutions in the areas of planning, construction, operation and maintenance of networks, technical installations and buildings.

Certified as an OKOPROFIT (Okologisches Projekt fur integrierte Umwelttechnik – Ecological Integrated Environmental Technology Project) company, HSE Technik focuses particularly on ecological and efficiency driven customer requirements and offers complete solutions from a one stop shop.

Whether they are for energy supply companies, local authorities, industry, commerce, home building companies, investors or private individuals, all products and measures are always targeted at maximum emission reduction, decentralised energy production and (energy) efficiency.

This consistent focus on integrated management systems and membership of professional associations guarantee the high quality, economy and safety of the company's products and services.

HSE Technik GmbH & Co. KG employs around 1,000 people; of these, some 140 are apprentices and BA students on a total of nine different professional or study paths.  It is a wholly owned subsidiary of HEAG Sudhessische Energie AG (HSE).

HSE AG, based in Darmstadt, is one of the leading regional energy and infrastructure service providers in Germany.  With its subsidiary, HSE is active throughout the whole value creation chain in the energy industry.  The HSE sales organisation, ENTEGA, is one of Germany's leading green electricity suppliers.  HSE is committed to sustainable energy production and will invest over euro 1 billion in the exploitation of renewable energies by 2015.  The HSE Group has around 2,400 employees and earned turnover of over euro 1.4 billion in the last year.

About ClickSoftware

ClickSoftware is the leading provider of automated workforce management and optimisation solutions for every size of service business. Our portfolio of solutions, available on demand and on premise, create business value through higher levels of productivity, customer satisfaction and operational efficiency. Our patented concept of 'continuous planning and scheduling' incorporates customer demand forecasting, long and short term capacity planning, shift planning, real-time scheduling, mobility and location-based services, as well as on-going communication with the consumer on the expected arrival time of the service resource.

As the pioneers of the 'W6' concept more than 20 years ago, we have perfected solutions for solving a wide variety of problems on "Who does What, for Whom, with What, Where and When". The combination of proven technology with educational services helps businesses find the right balance between reducing costs, increasing customer satisfaction, employee preferences and industry regulations/legislation. ClickSoftware's solutions manage over 200,000 resources in service businesses across a variety of industries and countries.

Our flexible resource approach, breadth and depth of solutions and strong partnerships with leading CRM/ERP vendors and system integrators makes us the number one choice to deliver superb business performance to any organisation.

The headquarters of ClickSoftware are in the United States and Israel, with offices across Europe and Asia Pacific. For more information, please visit www.clicksoftware.com or follow us on Twitter.

This press release contains express or implied forward-looking statements within the Private Securities Litigation Reform Act of 1995 and other U.S. Federal securities laws. These forward-looking statements include, but are not limited to, those statements regarding expected benefits to HSE and its customers from using ClickSoftware's solutions. Such "forward-looking statements" involve known and unknown risks, uncertainties and other factors that may cause actual results or performance to differ materially from those projected, including those discussed in the "Risk Factors" section and elsewhere in ClickSoftware's annual report on Form 20-F for the year ended December 31, 2009 and in subsequent filings with the Securities and Exchange Commission. Except as otherwise required by law, ClickSoftware is under no obligation to (and expressly disclaims any such obligation to) update or alter its forward-looking statements whether as a result of new information, future events or otherwise.

SOURCE ClickSoftware Technologies Ltd