CAMBRIDGE, Mass., April 24, 2017 /PRNewswire/ -- HubSpot, a leading inbound marketing and sales growth stack, announced today that it has been named a Leader in G2 Crowd's Spring 2017 Grid for Marketing Automation. The company earned high marks for customer satisfaction and support, and has the largest market presence among marketing automation products.
"At HubSpot, we pride ourselves on providing our customers with robust, easy to use software and a world-class support team to make sure their go-to-market matches the way that people shop and buy in today's world," said Jon Dick, VP of Marketing at HubSpot. "We're honored to have been named a leader in such a competitive field, and will continue to focus on helping our customers do their best work."
Highlights from the report include:
- We have an NPS of 72, compared to the average of 55
- Our satisfaction rate is 98%, higher than any other provider on the grid
- 93% of reviewers are satisfied with our quality of support, compared to the average of 89%
- Our average ROI payback period is just 11 months, compared to 13 for Act-On and 15 for Marketo
"HubSpot has been identified as a Leader in our Spring 2017 Marketing Automation Grid Report, based on their large market presence and high levels of customer satisfaction," said Mitch Lieberman, director of research, G2 Crowd. "HubSpot's satisfaction ratings were highlighted by 'quality of support' and 'ease of doing business with' each scoring higher than the category average. Additionally, 95 percent of reviewers rated the product with four out of five stars or better."
G2 Crowd rates products and vendors based on reviews gathered from their robust user community, as well as data aggregated from online sources and social networks. The Spring 2017 Marketing Automation Grid Report is based on reviews collected through March 2017.
HubSpot is a leading inbound marketing, sales, and CRM growth stack. Since 2006, HubSpot has been on a mission to make the world more inbound. Today, over 23,000 customers in more than 90 countries use HubSpot's award-winning software, services, and support to transform the way they attract, engage, and delight customers. HubSpot Marketing includes social media publishing and monitoring, blogging, SEO, website content management, email marketing, marketing automation, and reporting and analytics. HubSpot Sales enables sales and service teams to have more effective conversations with leads, prospects, and customers. HubSpot CRM helps sales teams organize, track, and grow their pipeline. All three platforms integrate right out of the box and are available for free to start. HubSpot has been named a top place to work by Glassdoor, Fortune, The Boston Globe, and The Boston Business Journal.
The company is headquartered in Cambridge, MA with offices in Dublin, Ireland (EMEA HQ); Singapore; Sydney, Australia; Tokyo, Japan; and Portsmouth, NH.
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