Hyland Software and Duck Creek Technologies Form Partnership

Brings together best-of-its-kind insurance document and process management and policy administration software

Jun 08, 2010, 08:08 ET from Hyland Software

CLEVELAND, June 8 /PRNewswire/ -- Complex process problems require the right technologies to solve them. Take the insurance new business process, for example. Here, scanning and attaching documents isn't enough. Insurers need enterprise content management (ECM), with its ability to handle processes and the content that goes with them, alongside their core systems. With this technology matchup, they get the results they're looking for, such as automating exceptions and integrating content with e-mail. To offer insurers these benefits and more, Hyland Software and Duck Creek Technologies® have formed a partnership.

"Insurers are looking for technology that manages their processes from start-to-finish," said Sam Mazzola, director of insurance solutions for Hyland Software. "To get that, they've realized it's better to use the pieces of insurance software – like ECM and policy administration – that solve their problems best, rather than relying on one vendor that claims to do it all. Technology that doesn't address their needs, and doesn't work together, is not just an inconvenience – it hurts the entire business. By focusing on what we do well, and integrating with vendors like Duck Creek, insurers get the best of both worlds."

The Hyland Software and Duck Creek partnership solves a need to automate processes and manage more types of content. Insurers will benefit through abilities such as:

  • Automating processes when exceptions occur
  • Access to agent portals
  • Real-time visibility into new business and other processes
  • Rich-media storage, like audio files
  • Content management that provides a complete customer view

"The policy administration-ECM combination is becoming a must-have for insurers today," said John Roller, senior vice president of product management. "They need to manage more content types and process more exceptions than ever, all while requiring added visibility to track them. That's where the partnership comes in. It formalizes and strengthens the existing integration between Duck Creek and OnBase – one that's already benefitting several insurance organizations."

About the Hyland Software solution, OnBase

One of the largest independent software vendors in the world of enterprise content management (ECM), Hyland Software is the developer of OnBase. An award-winning suite of integrated document management and process management solutions, OnBase has a proven record of solving problems resulting from time consuming, costly and error plagued manual tasks. Today, people at more than 9,200 organizations both large and small in 67 countries have the time to do the things that really add value thanks to OnBase. Available on-premises or as software as a service (SaaS), OnBase installs quickly, cost effectively and is designed to grow with organizations. For more ECM insight, check out the new Hyland blog at http://blog.hyland.com.

About Duck Creek Technologies®

Duck Creek Technologies, Inc. is a leading provider of software and services to the insurance industry, providing next-generation rating, policy administration, product definition and configuration and billing for the Property & Casualty and Healthcare insurance markets. Duck Creek is dedicated to enabling customers to develop insurance products and to sell and service those products in their chosen markets with unprecedented speed to market, flexibility, reach and quality. Founded in 2000, Duck Creek is headquartered in Bolivar, Missouri, and has multiple offices within the United States, with its affiliate and licensing partner in Europe, the Middle East and Africa, Duck Creek Technologies Europe Ltd., headquartered in London. For more information, visit www.duckcreektech.com or call 866-382-5832. Duck Creek is a registered trademark or trademark of Duck Creek Technologies, Inc.

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SOURCE Hyland Software