i-Comm Connect's patented WebRTC solution, TACTAL, empowers businesses to leverage their internet presence by adding real-time, cost-saving communication services. Moreover, businesses looking to transform the customer experience can add call buttons to their website, mobile app, or any online customer touch point to boost call volumes, increase sales, and improve customer satisfaction. Key features include a secure, web-based toll-free call button, visual IVR menu, powerful analytics, and integrations with CRM or Contact Center solutions to elevate and manage the customer experience.
"We're honored that TACTAL has been recognized as a standout real-time communications solution by TMC," said Kevin Mahaney, CEO, i-Comm Connect. "In this age of the connected customer, it's no longer enough to deliver basic customer service and marketing campaigns to your customers. Today, customers expect to be able to engage with businesses instantly from anywhere, on any device. TACTAL maintains a seamless, connected experience that keeps customers online and uses customer session data to increase call handling efficiency and improve customer satisfaction."
"Congratulations to i-Comm Connect for being honored with a Communications Solutions Product of the Year Award," said Rich Tehrani, CEO, TMC. "TACTAL is truly an innovative product and is amongst the best solutions brought to market in the past twelve months that facilitates business-transforming voice, data and video communications. I look forward to continued excellence from i-Comm Connect in 2018 and beyond."
About i-Comm Connect
i-Comm Connect is a Software as a Service solutions company with a mission to transform the customer service industry through innovative products that allow businesses to seamlessly engage, convert, and retain customers at every stage of their online journey. As a market leader with a global reach, our focus is on developing cutting-edge WebRTC/VoIP technologies (Patents: USA, Japan, & Canada) and driving the shift to innovative online customer engagement solutions.
TMC is a global, integrated media company that supports clients' goals by building communities in print, online, and face to face. TMC publishes multiple magazines including Cloud Computing, IOT Evolution, Customer, and Internet Telephony. TMCnet is the leading source of news and articles for the communications and technology industries, and is read by as many as one million unique visitors monthly. TMC produces a variety of trade events, including ITEXPO, the world's leading business technology event.
i-Comm Connect Contact:
Meredith Schmidt-Fellner, Director of Marketing
Stephanie Thompson, Manager
SOURCE i-Comm Connect