Iberdrola USA Companies Among the Best in Utility Customer Satisfaction

CMP earns top spot for second consecutive year in J.D. Power and Associates Study

Feb 15, 2013, 08:00 ET from Iberdrola USA

ROCHESTER, N.Y., Feb. 15, 2013 /PRNewswire/ -- Three Iberdrola USA owned electric utilities companies received high marks for customer satisfaction in the 2013 Electric Utility Business Customer Satisfaction StudySM published by J.D. Power and Associates.  

Central Maine Power (CMP) ranked first, and Rochester Gas and Electric (RG&E) tied for fourth in business customer satisfaction among midsize electric utilities in the east. New York State Electric and Gas (NYSEG) tied for fourth among large electric utility companies in the east.

This is the second consecutive year Central Maine Power ranked first in the business customer satisfaction study and the third time since 2009. CMP also ranked first in J.D. Power and Associates residential customer satisfaction in 2012; their fourth time on top since 2008.

"Our people work hard every day to provide safe and reliable service to our customers," said Bob Kump, president and CEO of Iberdrola USA. "That commitment to excellence is woven into the fabric of our operating companies and is born from our long histories of providing first-rate customer service in the territories we serve. Our people are motivated and have a clear focus on service, and we're always gratified when our customers recognize our efforts."

The J.D. Power and Associates 2013 Electric Utility Residential Customer Satisfaction StudySM was based on interviews with representatives of more than 25,700 U.S. businesses that spend at least $250 monthly on electricity. More than 90 utility brands serving more than 11.7 million business customers were evaluated in the study. Overall customer satisfaction is measured by examining six factors: power quality and reliability; billing and payment; corporate citizenship; price; communications; and customer service.

About Iberdrola USA: Iberdrola USA, a subsidiary of global energy leader Iberdrola, S.A., is an energy services and delivery company serving about 2.7 million customers throughout upstate New York and New England. For more information about Iberdrola USA, visit www.iberdrolausa.com.

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SOURCE Iberdrola USA