ICMI 2015 Global Contact Center Awards Recognize Global Call Center Visionaries

Final Deadline for Submissions is Friday, February 6

News provided by

International Customer Management Institute (ICMI)

Jan 26, 2015, 09:00 ET

COLORADO SPRINGS, Colo., Jan. 26, 2015 /PRNewswire/ -- The International Customer Management Institute (ICMI), is proud to support and recognize leading call center teams with the 12th annual Global Contact Center Awards. Recognizing contact center excellence, the awards program helps to distinguish the top call centers making innovative strides in the customer management industry. For more information and to submit before the final deadline, Friday, February 6, please visit: www.icmi.com/awards.

The Global Contact Center Awards is designed to honor and recognize the companies, contact centers and individuals that provide a platform for leadership, vision, innovation and strategic accomplishments for the industry. The awards offer 14 categories dedicated to every part of the industry including the newly announced, Best Multilingual Support Center category. ICMI has already received more than 120 quality submissions including those from the following companies: 

  • Blue Cross Blue Shield
  • C Spire Wireless
  • Callzilla
  • CheapOAir
  • Genesys
  • International Bancard
  • Kelly Services
  • Safelight Auto Glass
  • United Health Group
  • Walgreens

Past winners include Cars.com, OppenheimerFunds Inc., Wells Fargo Bank and UHealth, the University of Miami Health System among many others. 

2014 Best Small-to-Medium Contact Center Winner:
"With this recognition, we have had the opportunity to network and learn from other individuals and organizations who share our strong commitment to customer service," said Josh Chapman, VP of Operations, Cars.com. "From an internal perspective, applying for and winning the awards has provided a solid foundation of pride within all departments of the company and elevated our ongoing commitment to improvement."

Finalists will be awarded at the Global Contacts Center Awards Party taking place May 5, 2015 poolside at the Walt Disney World Dolphin Resort. The awards party is included with Contact Center Expo & Conference paid attendee passes and will be held in conjunction with the event taking place in Orlando. Recipients will be awarded with certificates and personalized trophies to celebrate their accomplishments.

ICMI encourages contact centers worldwide to apply for multiple categories, and nominate multiple colleagues for these prestigious honors.For more information on the ICMI Global Contact Center Awards, visit icmi.com/awards, call 800.672.6177 (International: 001.955.8149) or email [email protected].

About ICMI
The International Customer Management Institute (ICMI) is the leading global provider of comprehensive resources for customer management professionals -- from frontline agents to executives -- who wish to improve customer experiences and increase efficiencies at every level of the contact center. Since 1985, ICMI has helped more than 50,000 organizations in 167 countries through training, events, consulting, and informational resources. ICMI's experienced and dedicated team of industry insiders, trainers, and consultants are committed to helping you raise the strategic value of your contact center, optimize your operations and improve your customer service. ICMI is a part of UBM plc (www.ubm.com), a global events-led marketing services and communications company. 

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SOURCE International Customer Management Institute (ICMI)