COLORADO SPRINGS, Colo., Nov. 10, 2015 /PRNewswire/ -- The International Customer Management Institute (ICMI), is now accepting entries for the 2016 Global Contact Center Awards. The awards honor and recognize the companies, contact centers and individuals that provide a platform for leadership, vision, innovation and strategic accomplishments for the customer management industry. Winners of the awards will be honored at a ceremony held during the 2016 Contact Center Expo & Conference. For more information and to take advantage of the 50% discount on the entry fee before Friday, November 20, please visit: icmi.com/Resources/Contact-Center-Awards.
The Global Contact Center Awards return for the 13th year as the most comprehensive awards program dedicated to the customer management industry. Entries will be reviewed by a team of qualified and dedicated judges who will select the most innovative and creative submissions. This year's awards program will offer eight new categories, expanding opportunities for an array of participants.
- Best Small Contact Center*
- Best Medium Contact Center*
- Best Social Media Customer Care
- Best Chat Support
- Most Improved Contact Center
- Customer Service Rising Star
- Best Outsourcing Provider
- Best New Technology Solution
*Now offered in separate categories
These new categories will be offered alongside the awards traditional category offerings:
- Best Large Contact Center
- Best Strategic Value to the Organization
- Best QA/Customer Experience Program
- Best Use of Technology
- Best Multilingual Support
- Best Contact Center Agent
- Best Contact Center Supervisor
- Best Contact Center Manager
- ICMI Lifetime Achievement Award
Past winners include Avaya Global Support Services, Progressive Insurance, VF Imagewear, UPMC Health Plan, Intuit and more.
2015 Best Large Contact Center Winner:
"The rewards associated with participating in the ICMI Global Contact Center Awards program go way beyond winning and being recognized. The pursuit of the award is where the real motivation and prize exists. As we work towards the achievement each year, it drives us to continually evaluate ourselves, inspiring our creativity to make enhancements and changes to our service offering," said Anne Palmerine, Associate Vice President, Customer Engagement & Enrollment Services, UPMC Health Plan. "Through the application process, we are able to reflect on whether we have achieved the level of Service Excellence that we have worked towards, and it motivates us to focus on the opportunities that we have yet to accomplish. The ICMI Awards program continues to inspire us to be the best that we can be and to always reach for an even higher level tomorrow."
ICMI encourages contact centers worldwide to apply for multiple categories and nominate several colleagues for these prestigious honors.For more information on the ICMI Global Contact Center Awards, visit icmi.com/awards, or email firstname.lastname@example.org.
The International Customer Management Institute (ICMI) is the leading global provider of comprehensive resources for customer management professionals -- from frontline agents to executives -- who wish to improve customer experiences and increase efficiencies at every level of the contact center. Since 1985, ICMI has helped more than 50,000 organizations in 167 countries through training, events, consulting, and informational resources. ICMI's experienced and dedicated team of industry insiders, trainers, and consultants are committed to helping you raise the strategic value of your contact center, optimize your operations and improve your customer service. ICMI is a part of UBM plc (www.ubm.com), a global events-led marketing services and communications company.
SOURCE International Customer Management Institute (ICMI)