COLORADO SPRINGS, Colo., May 23, 2017 /PRNewswire/ -- The International Customer Management Institute (ICMI) today announced recipients of the 13th annual Global Contact Center Awards. Sponsored by ServiceNow, Checkr, and talkdesk, the ICMI Global Contact Center Awards is the most comprehensive awards program devoted to the contact center industry. It is designed to recognize the companies, contact centers and individuals that are on the cutting edge of innovation and leadership within the industry. 2017 award winners were announced and celebrated at the ICMI Global Contact Center Awards Party, which took place on May 23, 2017 in conjunction with ICMI Contact Center Expo and Conference.
"Each year it's extremely exciting for our organization to officially recognize the leaders within the contact center industry and share their recent accomplishments," said Justin Robbins, head of award judges and content director, ICMI. "These companies and individuals are leading the way in customer service and have proven time and time again that they are dedicated to providing the best experience possible to their customers."
This year's winners were reviewed and chosen by a panel of carefully selected judges, which included more than 45 industry thought leaders. Winners were judiciously selected based on a set of pre-determined category criteria.
This year's ICMI Global Contact Center Award winners are:
Best Contact Center Agent Reyna Diaz, Crisis Response Network
Best Contact Center Supervisor Mark Crenshaw, Wells Fargo Treasury Management Client Delivery
Best Contact Center Manager Kristine Hartkopf, Freeman
Best Contact Center Culture Clio - Legal Practice Management
Best QA or Customer Experience Navy Federal Credit Union
Best Philanthropy Program Dell Technologies
Best New Technology Solution Jacada
Best Use of Technology Wells Fargo Treasury Management Client Delivery
Best Outsourcing Provider Callzilla
Best Strategic Value to the Organization Whirlpool Corporation
Best Chat Support Signs.com
Best Social Media Customer Care Dorel
Most Improved Contact Center Alberta Pensions Services Corporation
Best Small Contact Center Runner-Up US Bancorp Fund Services
Best Small Contact Center DAT Solutions
Best Medium Contact Center Runner-Up SCAN Healthplan
Best Medium Contact Center Citrix Systems, Inc.
Best Large Contact Center Runner-Up Web.com
Best Large ContactCenter UPMC Health Plan
Lifetime Achievement Award Bob Furniss
To watch virtual contact center tours submitted by this year's finalists, please visit: bit.ly/ICMIawards
About ICMI The International Customer Management Institute (ICMI) is the leading global provider of comprehensive resources for customer management professionals -- from frontline agents to executives -- who wish to improve customer experiences and increase efficiencies at every level of the contact center. Since 1985, ICMI has helped more than 50,000 organizations in 167 countries through training, events, consulting, and informational resources. ICMI's experienced and dedicated team of industry insiders, trainers, and consultants are committed to helping you raise the strategic value of your contact center, optimize your operations and improve your customer service. ICMI is organized by UBM plc. UBM is the largest pure-play B2B Events organizer in the world. Our 3,750+ people, based in more than 20 countries, serve more than 50 different sectors. Our deep knowledge and passion for these sectors allow us to create valuable experiences which enable our customers to succeed. Please visit www.ubm.com for the latest news and information about UBM.
SOURCE International Customer Management Institute (ICMI)