COLORADO SPRINGS, Colo., Aug. 31, 2016 /PRNewswire/ -- The International Customer Management Institute (ICMI), today announced the case studies to be presented at the 2016 ICMI Contact Center Demo & Conference. Leading organizations will share their unique experiences in order to provide valuable new techniques, information and process improvements to attendees. Each case study will cover a different key trend, directly related to improving call center performance and customer management.

ICMI's 2016 Contact Center Demo & Conference will take place October 25-27 in Dallas, TX - offering keynote presentations, breakout sessions, networking opportunities, contact center tours and more. For more information, visit: http://www.icmi.com/Contact-Center-Demo-Conference

A total of 10 case studies will be presented at this year's event, giving attendees insight into best practices adapted by some of the most trusted organizations in the industry. Each hour long case study will take a deep dive into one of the various offered topics including: workforce optimization, customer loyalty, customer experience and more.

2016 Contact Center Demo & Conference Case Studies:

• Bright House Networks: Shift Happens: Create an New Environment to Influence Customer Mood Change
• Cabela's: Maximizing Efficiency Through Extreme Workforce Optimization
• Clio: Embrace and Enable your Agents' Personalities to Give the Ultimate Customer Experience
• Mercedes-Benz: How Mercedes-Benz Leverages Omni-Channel Customer Journey Interaction Analytics to Achieve Success
• Mitchell: Customer Experience, Up in the Cloud
• OpenTable: One Metric You Might be Missing: Contact Rate
• Walgreens: Using Technology to Create a One-Stop Shop for a Complete Customer Experience
• Walgreens: Surveys: A Critical Piece of Walgreens Continuous Improvement Strategy

"Our case study offerings are one of the best ways for contact center professionals to improve on key areas necessary to achieving excellent customer management," said Patty Caron, Event Director, ICMI. "Attendees will hear directly from leading companies about the unique experiences they went through in order to discover the best practices that brought them success within the customer management realm. We are extremely excited to have such a robust list of companies represented at this year's ICMI Contact Center Demo & Conference."

To learn more about this year's case studies, please visit: http://www.icmi.com/ccdemocasestudies

Get Registered
Two and three day passes are available to suit your individual needs. For more information and to register, visit: https://secure.icmi.com/demo/2016. Use code ICMI-PR to receive 10% off current pricing.

Register for a Media Pass here: https://secure.icmi.com/demo/2016/registrations/media 

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About ICMI
The International Customer Management Institute (ICMI) is the leading global provider of comprehensive resources for customer management professionals -- from frontline agents to executives -- who wish to improve customer experiences and increase efficiencies at every level of the contact center. Since 1985, ICMI has helped more than 50,000 organizations in 167 countries through training, events, consulting, and informational resources. ICMI's experienced and dedicated team of industry insiders, trainers, and consultants are committed to helping you raise the strategic value of your contact center, optimize your operations and improve your customer service. ICMI is a part of UBM plc (www.ubm.com), a global events-led marketing services and communications company. 

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SOURCE International Customer Management Institute (ICMI)