ICMI Announces the Launch of Call Center Buyer's Guide - The Industry's Most Comprehensive Online Resource

COLORADO SPRINGS, Colo., Oct. 27, 2011 /PRNewswire/ -- The International Customer Management Institute (ICMI), a leading global provider of comprehensive resources for customer management professionals, announced the launch of its Call Center Buyer's Guide today. ICMI's Call Center Buyer's Guide is designed to be the industry's most comprehensive online shopping tool, connecting ICMI's community of more than 60,000 contact center and customer care professionals with the companies that provide the technologies, tools and solutions they seek to provide innovative, efficient loyalty-building customer experiences.

ICMI Meets a Critical Need in the Call Center Space

ICMI developed its Call Center Buyers Guide in response to demand from call center and customer care leaders and decision makers – from companies of all sizes representing every industry sector – for a credible, easily accessible purchasing aid. Features included in the launch phase of the Call Center Buyer's Guide include:

• A customizable shopping experience – call center professionals can easily find providers of the services they're looking for as well as match services to their call center's size and operating environment
• Complimentary vendor listings, designed to give purchasers a true selection of solutions in the marketplace – unlike online catalogs that require vendors to purchase listings
• "Experience networking" with other shoppers, purchasers, users and providers

Why Technology and Solutions Providers Want to Be Listed

ICMI's Call Center Buyer's Guide gives solutions providers a chance to reach the largest community of contact center and customer care decision makers. Benefits of being listed in this robust purchasing tool include:

• Visibility to ICMI's community of more than 60,000 members
• More than 8,100 visits to ICMI.com per week
• According to 2011 ICMI Community Interest Survey:
  • 78% of the ICMI Community buy, specify, recommend, approve, resell, distribute, or influence the purchase of their call center
  • 88% find it important to have information and announcements regarding new products/services

ICMI's Buyer's Guide is live and will be rolled out to the global call center and customer care community beginning in early November. If technology and solutions providers would like to be listed in the Buyer's Guide, or if they'd like to update their current information, they are encouraged to submit information by Tuesday, November 1st, to be included in the market-wide launch.

ICMI's Buyer's Guide connects buyers and sellers directly. "Through our surveys and interactions, we listen to our community, and recognize the demand for an easy-to-use tool that puts buyers and sellers of contact center and customer care technologies, tools and solutions together." said Layne Holley, ICMI Director of Community Services. "If your call center's looking for anything from ACDs to workforce management, you'll be able to see what providers have offerings in this space as well as which ones meet your center's specific environmental needs, from offering hosted and cloud solutions that allow scalability with low capital expenditures to tailoring their offerings to centers of any size. We're excited to offer vendors the opportunity to connect directly to call center decision makers, too, and the best part is – there's no cost for our standard listings."

Vendors are encouraged to submit information by Tuesday, November 1st, to be a part of the market-wide launch.

About ICMI

The International Customer Management Institute (ICMI) is the leading global provider of comprehensive resources for customer management professionals – from frontline agents to executives – who wish to improve customer experiences and increase efficiencies at every level of the contact center.  ICMI's experienced and dedicated team of industry insiders, analysts, and consultants are committed to providing uncompromised objectivity and results-oriented vision through the organization's respected lineup of professional services including: Training and Certification, Consulting, Events, and Informational Resources.  Founded in 1985, ICMI continues to serve as one of the most established and respected organizations in the call center industry.

ICMI is a part of UBM Live which provides leading integrated media solutions and professional services across 20 different markets.  Operating across the globe, its events, training, publications, awards and websites offer professionals in Interiors, Security, Venues, Customer Management, Safety & Health and Facilities the ultimate experience in learning, networking, and business development.

SOURCE ICMI