COLORADO SPRINGS, Colo., Dec. 6, 2016 /PRNewswire/ -- The International Customer Management Institute (ICMI) is currently accepting entries for its 2017 Global Contact Center Awards, the most comprehensive awards program dedicated to the Customer Service Management Industry. For more than 12 years, The Global Contact Center Awards have given accolades to customer management professionals and contact centers that demonstrate the ability to lead the industry through strategic vision and innovation.
To learn more about the ICMI Global Contact Center Awards Program and utilize the 25% discount that ends on December 16, please visit: icmi.com/Resources/Contact-Center-Awards
Each of the 17 ICMI Global Contact Center Awards categories represent a wide range of excellence- from best of role recognition to center-wide achievements. All award entries are reviewed by an expert panel of judges comprised of more than 60 customer management professionals who have held distinguished leadership positions with prominent organizations known for expert customer service. These judges are tasked with selecting submissions that best demonstrate expert vision and innovative practices.
2017 ICMI Global Contact Center Awards Categories:
- Best Small Contact Center
- Best Medium Contact Center
- Best Large Contact Center
- Best Strategic Value to the organization
- Best QA/Customer Experience Program
- Best Social Media Customer Care
- Best Chat Support
- Best Use of Technology
- Best Contact Center Culture- New Category!
- Most Improved Contact Center
- Best Contact Center Agent
- Best Contact Center Supervisor
- Best Contact Center Manager
- Best Philanthropy Program- New Category!
- Best Outsourcing Provider
- Best New Technology Solution
To learn more about these award categories, please visit: icmi.com/Resources/Contact-Center-Awards/Criteria
"We are proud to host these prestigious awards for the contact centers and customer management professionals that work tirelessly to better both themselves and the industry as a whole," said Justin Robbins, ICMI Group Community Director. "Much of the work that is done by our award recipients acts as the catalyst for the progression of the industry and we are honored to be able to recognize those individuals and organizations through our long list of dedicated awards."
The submission deadline for the Global Contact Center Awards is January 13, 2017 and the finalists will be announced the week of February 27, 2017. Awards will be presented at the ICMI Global Contact Center Awards Party on May 23, 2017, held in celebration of the award winners and finalists to recognize their accomplishments and dedication to their craft.
Admission to the ICMI Global Contact Center Awards Party is included with two, three and four-day passes. For more information and to reserve your pass, visit: icmi.com/Contact-Center-Expo-Conference.
The International Customer Management Institute (ICMI) is the leading global provider of comprehensive resources for customer management professionals -- from frontline agents to executives -- who wish to improve customer experiences and increase efficiencies at every level of the contact center. Since 1985, ICMI has helped more than 50,000 organizations in 167 countries through training, events, consulting, and informational resources. ICMI's experienced and dedicated team of industry insiders, trainers, and consultants are committed to helping you raise the strategic value of your contact center, optimize your operations and improve your customer service. ICMI is a part of UBM plc (www.ubm.com), a global events-led marketing services and communications company.
SOURCE International Customer Management Institute (ICMI)