ICMI to Offer New Training and Workshop Opportunities for 2016 Expo & Conference

COLORADO SPRINGS, Colo., March 30, 2016 /PRNewswire/ -- The International Customer Management Institute (ICMI), today announces a new lineup of educational opportunities for its 2016 Contact Center Expo & Conference. Industry experts will lead three full-day trainings aimed at enhancing skills and maximizing potential, while eight hands-on half-day workshops will deep dive into the most pressing topics within the customer management industry.

The 2016 Contact Center Expo & Conference will take place May 10-13 at the Long Beach Convention Center in southern California. For more information and to register, visit: icmi.com/Contact-Center-Expo-Conference

ICMI's new lineup of comprehensive trainings and workshops are designed for customer service professionals looking to sharpen their skills and learn actionable insights to apply to their own contact centers. Educational opportunities span across all levels, from agents to managers – every professional has something to gain through these interactive sessions. This year's program welcomes two new trainings, a new half-day workshop and a new ICMI Full-Day Training Course.  Half-day workshops will take place Tuesday, May 10, while full-day trainings will commence on Friday, May 13. Please find the full 2016 schedule of workshops and trainings below. 

Workshops – Half-Day

• A Quick-Start Guide To Contact Center Coaching
  • Justin Robbins, ICMI
• Contact Center Technology 101: What Every Professional Needs To Know
  • Lori Bocklund, Strategic Contact
• Customer Journey Mapping A Valuable Tool For Improving Service
  • Jim Tincher, Heart of the Customer
• The Principles Of Effective Contact Center Management
  • Brad Cleveland, ICMI
• Breathe New Life Into Your Contact Center's Metrics
  • Justin Robbins, ICMI
• How To Get Your Agents Obsessed With Service
  • Jeff Toister, Toister Performance Solutions, Inc.
• Results That Last: 7 Roles Every Contact Center Manager Must Master - NEW
  • Karin Hurt, Let's Grow Leaders
• Technology In The Cloud: Your Path To Success
  • Lori Bocklund, Strategic Contact

Trainings – Full-Day

• People Management - NEW
  • Todd Gladden, Planmen Consultancy
• More Than Metrics: Harnessing Data To Drive Performance
  • Laura Grimes, Harrington Consulting Group
• Encore ICMI Full-Day Training - Small Contact Center (sold out in 2015)
  • Rose Polchin, ICMI

"Our training and workshops are the backbone of our conference program," said Patty Caron, Event Director. "Attendees benefit from an interactive environment with the industry's leading experts. Contact center professionals will have the opportunity to adopt new skills, tools and technology to take back to their own teams via our hands-on workshops and trainings."

To learn more about these opportunities and view the entire event schedule, please visit: icmi.com/Contact-Center-Expo-Conference/Program/Program-Overview

Get Registered
Two, three and four-day passes are available to suit your individual needs. For more information and to register, visit: icmi.com/CCexpopass. Register with code ICMI-PR and save 10% on any pass.

Register for a Media Pass here: icmi.com/Contact-Center-Expo-Conference/Resources/Media-Center

Follow ICMI Online
Facebook: facebook.com/CallCenterICMI/ 
Twitter: @CallCenterICMI (#CCExpo16)
Linkedin: linkedin.com/groups/50002/profile

About ICMI
The International Customer Management Institute (ICMI) is the leading global provider of comprehensive resources for customer management professionals -- from frontline agents to executives -- who wish to improve customer experiences and increase efficiencies at every level of the contact center. Since 1985, ICMI has helped more than 50,000 organizations in 167 countries through training, events, consulting, and informational resources. ICMI's experienced and dedicated team of industry insiders, trainers, and consultants are committed to helping you raise the strategic value of your contact center, optimize your operations and improve your customer service. ICMI is a part of UBM plc (www.ubm.com), a global events-led marketing services and communications company. 

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SOURCE International Customer Management Institute (ICMI)

Related Links

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