ICMI's Renowned Contact Center Training Symposiums Return in 2015 with Robust Course Offerings
2015 schedule brings expertise on critical industry topics to San Diego, CA; Alexandria, VA and Scottsdale, AZ
COLORADO SPRINGS, Colo., Dec. 4, 2014 /PRNewswire/ -- ICMI, the leading global provider of comprehensive resources for customer management professionals, today announced its schedule for the 2015 Contact Center Training Symposiums. The symposiums provide call center professionals of all levels with a uniquely intimate environment where attendees learn the latest on critical industry topics ranging from strategy and hands-on coaching, to knowledge management, metrics, quality monitoring and financials. The first 2015 Contact Center Training Symposium will take place March 17-20, 2015 in San Diego, CA. For more information and to take advantage of early bird pricing by February 6, please visit: icmi.com/SanDiego.
With a range of high-impact courses and workshops to choose from, attendees can customize their learning experience around what meets their specific interests - extending from one to four days of training:
4 Day Pass:
2 Day Pass:
- Essential Skills and Knowledge For Contact Center Management
- Contact Center Strategy
- Monitoring and Coaching
- More than Metrics: Harnessing Data to Drive Performance
1 Day Pass:
"We're excited to once again offer a program that provides call center leaders with world class training courses taught by top industry professionals and unmatched peer-to-peer networking," said Marta Kelsey, ICMI Marketing and Community Director. "Our training event allows attendees to learn the latest industry trends with content exclusive to ICMI, while also giving them a chance to step out of the office and gain a fresh perspective on current best practices."
View the complete event schedule here: http://www.icmi.com/sandiego
Discount Offer
Register using the promo code CAPR to receive $200 off all training event pass types.
2015 ICMI Training Symposium Schedule
- March 27-20, 2015: San Diego, CA
- June 23-26, 2015: Alexandria, VA
- November 10-13, 2015: Scottsdale, AZ
About ICMI Training Symposiums
If you're a call center professional looking to enhance your knowledge on a wide range of subjects, the ICMI Las Vegas Training Symposium is the place to be. Value-priced passes, extending from one to four days, cover an array of critical industry topics ranging from strategy to hands-on coaching, from knowledge management to financials. And with eight different courses to choose from, you can customize your learning experience by focusing on the specific areas that meet your interest.
To receive email updates on the training event, register for the ICMI training newsletter.
About ICMI
The International Customer Management Institute (ICMI) is the leading global provider of comprehensive resources for customer management professionals -- from frontline agents to executives -- who wish to improve customer experiences and increase efficiencies at every level of the contact center. Since 1985, ICMI has helped more than 50,000 organizations in 167 countries through training, events, consulting, and informational resources. ICMI's experienced and dedicated team of industry insiders, trainers, and consultants are committed to helping you raise the strategic value of your contact center, optimize your operations and improve your customer service. ICMI is produced by UBM plc (UBM.L), a global provider of media and information services. For more information, visit www.icmi.com.
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SOURCE ICMI
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