COLORADO SPRINGS, Colo., Sept. 20, 2016 /PRNewswire/ -- ICMI, the leading global provider of comprehensive resources for customer management professionals, today announces its 2016 San Diego Training Symposium, taking place November 15-18 in San Diego, CA. The four-day event will host a range of customer management professionals looking to uncover best practices, techniques and tools with the intention of improving their own service prowess as well as operations of their individual organizations. Additionally, ICMI will offer its Trainer Development Workshop for the first time publicly. This two-day workshop is aimed towards making your internal training more effective, ensuring that it has a positive long-term impact and provides a clear ROI.
The San Diego Training Symposium will offer a total of nine interactive, instructor-led courses that span one, two or four days, providing the latest insight and knowledge surrounding customer management best practices. Attendees have the opportunity to build their own schedule based on individual needs, and leave with actionable takeaways for their own organizations upon returning.
New Trainer Development Workshop ICMI is pleased to offer its highly-rated Trainer Development Workshop – previously offered only to private clients -- for the first time publicly in San Diego. Developed for both new trainers and seasoned veterans, this interactive two-day course will refresh skills, renew enthusiasm, and provide tips and tricks to make your training more impactful. In addition to best practices in delivery methods and classroom management, attendees will walk away with specific, revolutionary techniques that will ensure their students are engaged and poised to make the leap from learning to performance.
This year's full course schedule includes:
Supervisor Leadership Development Program
The Workforce Management Boot Camp
Contact Center Strategy
Essential Skills and Knowledge for Effective Contact Center Management
Monitoring and Coaching
More than Metrics: Harnessing Data to Drive Performance
"We are thrilled to be returning to San Diego for our next Training Symposium installment," said Joy Sobhani, Group Event Director for ICMI. "By providing hands-on education led by a group of all-star trainers, these events give our audience a chance to dive deeper into topics that can dramatically improve the way they run their centers and service their customers. Each course has been selected based on the value it brings to professionals looking to fine tune best practices and implement new tools for continued success."
About ICMI Training Symposiums ICMI's Training Symposiums make ICMI's well-respected, high-quality training available to the public. Value-priced passes, extending from one to four days, cover an array of critical industry topics ranging from strategy to hands-on coaching, from knowledge management to financials. And with nine different courses to choose from, you can customize your learning experience by focusing on the specific areas that meet your interest.
About ICMI The International Customer Management Institute (ICMI) is the leading global provider of comprehensive resources for customer management professionals -- from frontline agents to executives -- who wish to improve customer experiences and increase efficiencies at every level of the contact center. Since 1985, ICMI has helped more than 50,000 organizations in 167 countries through training, events, consulting, and informational resources. ICMI's experienced and dedicated team of industry insiders, trainers, and consultants are committed to helping you raise the strategic value of your contact center, optimize your operations and improve your customer service. ICMI is a part of UBM plc (www.ubm.com), a global events-led marketing services and communications company.