IDC MarketScape names Ricoh a Leader in Managed Workflow Services for the fifth time

Strong transformation strategy and extensive resources prove key to leadership position

Dec 03, 2015, 09:31 ET from Ricoh Americas Corporation

MALVERN, Pa., Dec. 3, 2015 /PRNewswire/ -- Ricoh today announced that it has earned its fifth leadership position related to managed print services and managed workflow services from the IDC MarketScape. According to the new "IDC MarketScape: U.S. 2015 Managed Workflow Services Hardcopy Vendor Assessment — Building on MPDS (managed print and document services),"[1] Key factors that contributed to Ricoh's positioning include: strong overall strategy to transform to a services-led organization, large sales and services organizations and broad product range, and a variety of skill sets that enable the company to craft industry-specific solutions for each customer. The research evaluated companies' offerings through business briefings and extensive vendor demonstrations as well as responses from thorough interviews with customers throughout the United States.

The 2015 MPDS IDC MarketScape focuses on managed workflow services, the most mature type of MPDS, encompassing an evolution to a set of professional and managed services that automate and optimize vertical and horizontal document-intensive workflows and business processes with results and benefits that are aligned with specific business outcomes.

"Throughout our research, Ricoh was consistently recognized for its ability to improve access to information, helping customers to achieve their business objectives while reducing costs," said Holly Muscolino, Research Vice President, IDC. "As Ricoh continues to build out and refine its portfolio of solutions for vertical industries, it is well-positioned for ongoing success in building enterprise partnerships."

According to the report, "Ricoh remains committed to the services-led transformation strategy that it first announced at the beginning of this decade." Ricoh's recognized managed services portfolio is organized into eight global service lines — Managed Document Services (MDS), Business Process Services, Communication Services, Application Services, IT Infrastructure Services, Sustainability Services, Workplace Services, and Production Printing Services. Its verticalized approach, which aims to help its customers face and overcome challenges that arise in today's new world of work, have made a strong impact in its overall solutions offerings.

"Our consistent positioning as a leader in this IDC MarketScape report is a strong testament to our commitment to continually improving our services-led approach with our customers," said Tim Vellek, Senior Vice President, Marketing, Ricoh Americas Corporation. "We're honored by the customer recognition and endorsements of our services that these results represent, and we're proud to help our customers improve the ways they capture, transform and manage data to overcome their business challenges today and to help ease their transition into future evolving workstyles."

In addition to this newest IDC MarketScape report, Ricoh was also named a leader in Managed Print and Document Services in the IDC MarketScape: Worldwide Managed Print and Document Services 2014 Hardcopy Vendor Assessment — Focus on Managed Workflow Services".[2] Ricoh was also named a global market leader in MPS for the fourth consecutive year in a report from Quocirca entitled "Managed Print Services Landscape, 2015."[3] Gartner has also positioned Ricoh in the Leaders Quadrant in their annual "Magic Quadrant for Managed Print and Content Services Worldwide"[4] 2014 report.

For more information on Ricoh's services portfolio, visit

About IDC MarketScape

IDC MarketScape vendor analysis model is designed to provide an overview of the competitive fitness of suppliers in a given market. The research methodology utilizes a rigorous scoring methodology based on both qualitative and quantitative criteria that results in a single graphical illustration of each vendor's position within a given market. IDC MarketScape provides a clear framework in which the product and service offerings, capabilities and strategies, and current and future market success factors of vendors can be meaningfully compared. The framework also provides buyers with a 360-degree assessment of the strengths and weaknesses of current and prospective vendors.

| About Ricoh |

Ricoh is a global technology company specializing in office imaging equipment, production print solutions, document management systems and IT services. Headquartered in Tokyo, Ricoh Group operates in about 200 countries and regions. In the financial year ending March 2015, Ricoh Group had worldwide sales of 2,231 billion yen (approx. 18.5 billion USD).

The majority of the company's revenue comes from products, solutions and services that improve the interaction between people and information. Ricoh also produces award-winning digital cameras and specialized industrial products. It is known for the quality of its technology, the exceptional standard of its customer service and sustainability initiatives.

Under its corporate tagline, imagine. change. Ricoh helps companies transform the way they work and harness the collective imagination of their employees.

For further information, please visit

© 2015 Ricoh Americas Corporation. All rights reserved. All referenced product names are the trademarks of their respective companies.


John Greco
Ricoh Americas Corporation
(973) 882-2023

Tracey Sheehy
Breakaway Communications
(212) 616-6003

[1] "IDC MarketScape Criteria: 2015 Managed Workflow Services Hardcopy Vendor Assessment — Building on MPDS, doc #US40586715, November 2015"
[2] " IDC MarketScape: Worldwide Managed Print and Document Services 2014 Hardcopy Vendor Assessment — Focus on Managed Workflow Services," IDC #250631, September 2014.
[3] Quocirca, Inc., "MSP Market Landscape, 2015"
[4] Gartner, Inc., "Magic Quadrant for Managed Print and Content Services" Ken Weilersten, Elizabeth Kim, and Sharon McNee, November 6, 2014.

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SOURCE Ricoh Americas Corporation