ST. PAUL, Minn., Aug. 4, 2011 /PRNewswire/ -- Identifix® (http://www.identifix.com), one of the nation's premier sources of online and hotline vehicle diagnostic, maintenance and repair information, announced today that the company is enjoying unprecedented growth and has reached 30,000 subscribers.
"Our growth during some of the most challenging economic times in recent history really illustrates the market demand for our products and services. It took us over 5 years to grow to 10,000 subscribers and in less than 4 years we have doubled that growth and added another 20,000 subscribers," said Jeff Sweet, Identifix President.
Direct-Hit is Identifix's subscription-based online diagnostic resource offering real-world, proven diagnostic and fix information. It was developed from over 3.6 million Identifix Repair Hotline calls to the company's staff of over 45 ASE Master, L1 Carline Specialists. Direct-Hit delivers more than 460,000 Hotline Archives that contain symptoms, associated shortcut tests and confirmed fixes. Direct-Hit is updated with over 5,000 new entries added to the database each month.
"Our success really starts with our Hotline staff. For the past 24 years they have been a valued resource that technicians have relied on to solve challenging diagnostic problems. However, with Direct-Hit we have been able to help far more technicians than we ever could talking to one person at a time. We now help as many customers in one week through Direct-Hit as we used to help in an entire year with the Hotline; Direct-Hit subscribers access information on over a quarter of a million vehicles in just a single week. By delivering a valuable tool and treating our customers fairly, we have earned their business and we will do everything we can to justify the trust they have in us," commented Sweet.
Identifix® serves the automotive aftermarket with (i) a telephone-based Repair Hotline service to assist technicians in diagnosing vehicles in their repair shop -- fielding 15-20,000 calls per month, and (ii) Direct-Hit™, an online diagnostic information service that allows technicians to access the Identifix database of symptoms and potential fixes with over 30,000 subscribers.
Identifix® is a wholly owned subsidiary of Service Repair Solutions, Inc. (SRS) http://www.servicerepairsolutions.com, which Inc. Magazine ranked in 2009 and 2010 as one of the top 100 fastest-growing private software companies in the United States. Since 1987, Identifix has evolved into the nation's best source for knowledge of what breaks on vehicles, what vehicles it breaks on, and how to fix those vehicles correctly. The knowledge base is created from data gathered from the more than 250,000 annual calls it receives from technicians seeking diagnostic assistance for vehicle repair problems; its staff of 45 master technicians (with over 1,000 years combined years of experience performing vehicle diagnostics); and the nation's most comprehensive on-site library of factory vehicle service information. Identifix products and services include: Repair Hotline™, Direct-Hit™, Repair Trac™, and consulting services to automotive equipment manufacturers. For more information visit: http://www.identifix.com.
Contact: Matt Cascarino