SARASOTA, Fla., Jan. 23, 2019 /PRNewswire/ -- What do these recent news items have in common?
"Senator Won't Release Russia Probe Transcript."
"Schiff plans to make interview transcripts 'fully available' to Mueller."
"Facebook's forecast looks bleak. Here's the transcript of yesterday's conference call."
The common denominator, of course, is "transcript," whose release or lack thereof often creates headlines from politics to business.
Why this new emphasis on transcripts? "Today, if it isn't documented it didn't happen," said Maree Moscati, CEO of Copytalk, the premiere provider of transcription to financial-service professionals and enterprises. Nowhere is this truer than in financial services, where failing to accurately document client meetings puts professionals in conflict with internal compliance officers, external regulators, and clients themselves.
An Obsession for Security and Privacy
"Customers appreciate our obsession for security and privacy," says Moscati, a financial-services veteran and among the few CEOs certified as a Third-Party Risk Professional. Noting the difference, she said, "While speech-to-text software may be secure, it often mines your data in violation of privacy."
Against this backdrop, Copytalk's key distinction stands out: All of its transcriptions are prepared by live, U.S. facilities-based transcriptionists working at locked-down workstations within one of Copytalk's securely managed facilities. These strict protocols ensure security, privacy, and quality control.
Of course, there's more to documenting client meetings than just keeping financial advisors compliant with regulations; it's also about earning client confidence. Says Moscati, "No client wants to continue a conversation 'approximately' where it left off. They want to pick up the conversation exactly where it left off, if only to know that their advisor was paying close attention."
In the compliance-driven world of financial services, the need to document interactions spawns comparison to the proverbial tree falling in the forest:
If a meeting occurs and no transcription is made, did the meeting really happen?
By and large, the answer is no.
Sarasota, FL.-based Copytalk is the only transcription service engineered to meet the financial-service industry's uniquely rigorous standard of accuracy and privacy in the recording of dictated client-meeting notes and the preparation and delivery of transcriptions. Its Mobile Scribe transcribes dictation on the go while Digiscribe transcribes everything from meeting notes to conferences to uploaded media. Its newest offering: Copytalker – an on-screen button that allows users to simply click and dictate.