SAN MATEO, Calif., March 1, 2017 /PRNewswire/ -- Inbenta (https://www.inbenta.com), the natural language search platform powered by Artificial Intelligence (AI), today announced that the company has partnered with NTT Communications Corporation (NTT Com) in Japan, as part of its strategic global expansion.
"We are thrilled to now have NTT Com as our partner in Japan, helping them power their continued deployment of innovative technology services to a wide variety of customers," said Jordi Torras, Inbenta CEO and Founder. "This move also allows us to expand our global footprint into Asia, continuing the momentum that's being driven by our strategic initiative to provide exemplary services in the AI space."
Through the partnership, NTT Com will offer Inbenta AI-engine-powered support, chat and support search services to the small business through enterprise markets under the branding of COTOHA Chat & FAQ™. The partnership, by applying Inbenta's unique use of AI to understand the semantics of questions and thereby informing the resulting search for answers, will significantly improve cost-to-serve rates, support access, support resource availability, customer self-service rates, and overall customer satisfaction rates for customers within these service areas, based on similar Inbenta partnership success worldwide.
Inbenta's products are now used by hundreds of customers around the world, in countries including Spain, Portugal, France, Germany, UK, Netherlands, Brazil, Chile, Mexico, North America, Australia and now Japan.
For more information about Inbenta, please visit www.inbenta.com.
Inbenta specializes in natural language processing and semantic search to improve the customer experience. Support services such as dynamic FAQs, knowledge management and chatbots improve business website searches, customer self-service, and e-commerce conversions. With a team of expert linguists assigned to each client to help them understand the root cause of queries and make suggestions on updates to FAQs, Inbenta's products help businesses improve the overall online experience offered to customers. Inbenta's patented technology has greatly reduced incoming customer service emails and calls to call centers for industry-leading companies including Ticketmaster, BBVA, NTT Com, Groupon and Schlage Locks.
Note: COTOHA Chat & FAQ is a trademark of NTT Communications Corporation in Japan.