PRAGUE, Czech Republic and FRANKLIN, Tenn., USA, March 29, 2016 /PRNewswire/ -- ZOOM International has earned a place on Inc. Magazine's 2016 list of the 5,000 fastest-growing private companies in Europe, with 157 percent growth over the past three years.
The recognition comes at a time of tremendous growth for ZOOM in revenue, global reach and customer satisfaction.
"We're thrilled to be included on the Inc. 5000," ZOOM Founder and CEO Simon Vostry said. "ZOOM has grown at a significant pace for several years in a row, and opened new offices in South Africa, Asia and Australia to be closer to our customers. We have shortened the software release cycle from 12 to 3 months – all this while increasing our customer satisfaction."
Vostry noted that ZOOM's Net Promoter Score stands at 77%, "which is setting the bar high not only in the Workforce Optimization (WFO) space but the B2B enterprise software industry."
Over the past 12 months ZOOM has focused on two main areas – analytics and customer feedback management. Contact centers collect vast amounts of data from multiple systems that power their engagement centers, and ZOOM products are used to help analyze and understand trends and relations.
In January ZOOM launched Performance Analytics - cloud-based reporting and analytics solution to increase agent performance, improve efficiency and build customer loyalty.
This past December ZOOM added a built-in, PCI-compliant Video and Telepresence Recording feature to its offering, enabling users to record video conversations for legal compliance, expert consultations and innovative customer service experiences.
"There's no substitute for providing high quality customer service and our customers know it. Today, we have over 1,400 customers around the world in 90 countries, and we help them deliver a more innovative and personalized experience for their customers," added Vostry.
About ZOOM International
From interaction recording to business intelligence, ZOOM International helps contact centers and back offices address compliance, service challenges, and create excellent customer experiences. Over 1,400 organizations around the world from many verticals, including finance, healthcare, and telco, trust ZOOM products for such daily tasks as voice, screen and video recording, quality management, e-learning, customer surveys, speech analytics, workforce management, and performance analytics.
ZOOM is a privately owned company in operation since 1999 with eleven offices worldwide. ZOOM supports a diverse customer base in two centers of operations: Prague, Czech Republic and Franklin, Tennessee, USA. http://www.zoomint.com
Kveta Vostra, Director of Communication
Email: [email protected]
SOURCE ZOOM International