SALT LAKE CITY, May 24, 2012 /PRNewswire/ -- inContact (NASDAQ: SAAS), the leading provider of cloud contact center software and contact center agent optimization tools, announced today that TMC, an integrated media company, has named the inContact CRM Plug-in Agent as a recipient of a Customer Interaction Solutions 2012 CRM Excellence Award. Customer Interaction Solutions has been the premier publication in the CRM, contact center and teleservices industries since 1982.
inContact's CRM Plug-in Agent is a unique, non-intrusive interface that optimizes agent activities. The CRM Plug-in Agent's unique "always there, never in the way" ribbon interface delivers the contact and contact information on a single, unified screen on the agent's CRM desktop. The CRM Plug-in Agent embeds the inContact cloud application directly in commonly used agent applications like Salesforce.com, RightNow Technologies and Microsoft Dynamics CRM, uncluttering the desktop, speeding up outbound dialing, and automating contact documentation.
The CRM Plug-in Agent also gives agents the freedom to control the way their desktop looks, and choose settings that works best with their workflow, while displaying critical contact and queue data.
"As the cloud contact center leader, inContact continues to deliver powerful innovations that transform both agent and customer experience," said Paul Jarman, inContact CEO. "The inContact Plug-in Agent gives our customers a powerful but easy-to-use CRM integration that enables the agent to deliver the most intelligent and personalized service experience."
"inContact has been granted a CRM Excellence Award for its commitment to its customers and their clients," said Rich Tehrani, CEO, TMC. "inContact has demonstrated to the editors of Customer Interaction Solutions that the inContact CRM Plug-in Agent improves the processes of their clients' businesses by streamlining and facilitating the flow of information needed for companies to better serve customers."
Based on hard data, the CRM Excellence Awards rely on facts and numbers demonstrating the improvements that the winner's product has made in a client's business. Winners were chosen on the basis of their product's or service's ability to help extend and expand the customer relationship to become all encompassing, covering the entire enterprise and the entire customer lifecycle.
The Thirteenth Annual CRM Excellence Award winners can be found in the May 2012 issue of Customer Interaction Solutions magazine.
For more information, please visit www.tmcnet.com.
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inContact (NASDAQ: SAAS) helps contact centers around the globe create profitable customer experiences through its powerful portfolio of cloud-based callcenter software solutions. The company's services and solutions enable contact centers to operate more efficiently, optimize the cost and quality of every customer interaction, create new pathways to profit and ensure ongoing customer-centric business improvement and growth. To learn more, visit www.inContact.com.
About Customer Interaction Solutions
Since 1982, Customer Interaction Solutions (CIS) magazine has been the voice of the call/contact center, CRM and teleservices industries. CIS magazine has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, Customer Interaction Solutions strives to continue to be the publication that holds the quality bar high for the industry. Please visit www.cismag.com.
TMC, celebrating its 40th Anniversary in 2012, is a global, integrated media company that helps clients build communities in print, in person, and online. TMC publishes the Customer Interaction Solutions, INTERNET TELEPHONY, Next Gen Mobility and Cloud Computing (formerly InfoTECH Spotlight) magazines. TMCnet.com, which is read by 1.5 million unique visitors each month, is the leading source of news and articles for the communications and technology industries. TMC is the producer of ITEXPO, the world's leading B2B communications event. In addition, TMC runs multiple industry events: including Mobility Tech, M2M Evolution, Business Video, ChannelVision Expo, MSPWorld, Super WiFi, SUITS, LatinComm, HTML5 Summit Conferences and more. Visit TMC Events for a complete listing and further information. For more information about TMC, visit www.tmcnet.com.
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