Industry Veteran Bill Robinson Joins inContact to Lead Global Sales of Market-Leading Cloud Contact Center Software Offering

SALT LAKE CITY, July 17, 2012 /PRNewswire/ -- inContact (NASDAQ: SAAS), the leading provider of cloud contact center software, today announced the expansion of its executive management team with the appointment of Bill Robinson as Executive Vice President of Worldwide Sales.  Robinson will be responsible for growing the company's global cloud footprint through direct sales as well as indirect channels, including Siemens Enterprise Communications and Verizon Business.

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Says Paul Jarman, CEO of inContact, "We are extremely excited to have Bill join our executive team, as his skills and experience are a perfect fit for where we are in our company's growth cycle.  With his SaaS experience, deep background in contact center and enterprise software and his proven capability to help dramatically accelerate growth, I feel certain that Bill will help us drive tremendous value for our company, customers and shareholders."

Highlights of Robinson's career include:

• Senior Vice President of Worldwide Field Operations for Witness Systems, where he led a team of more than 200 and approximately tripled sales in 3 years, positioning the company for a $1 billion merger with Verint Systems
• Vice President of North America Sales at business intelligence pioneer Business Objects, where he was responsible for more than 250 direct and channel sales people
• Vice President of the Americas for open source content management provider Alfresco Software, where he doubled the customer base in less than one year

Said Robinson, "The cloud has powerful momentum in today's contact center marketplace and inContact is the clear leader in this arena.  It's an exciting time to join inContact, as they have the right offering, people and culture to continue to win in the cloud market."

As and part of his compensation package, inContact granted to Robinson an option to purchase 250,000 shares of common stock with a per share exercise price not less than the fair market value of the stock on his first day of employment that vests in three equal annual installments beginning July 16, 2013.  In the event of a change in control, vesting of the options accelerates. The options were awarded outside of the Company's 2008 Equity Incentive Plan.

Concluded Jarman, "Bill's strategic insight, reputation and proven in-depth experience in leading winning sales organizations will help us expand inContact's leadership position in the growing cloud contact center space."

About inContact

inContact (NASDAQ: SAAS) helps contact centers around the globe create profitable customer experiences through its powerful portfolio of cloud-based contact center software solutions. The company's services and solutions enable contact centers to operate more efficiently, optimize the cost and quality of every customer interaction, create new pathways to profit and ensure ongoing customer-centric business improvement and growth. To learn more, visit www.inContact.com.

Safe Harbor Statement: The Private Securities Litigation Reform Act of 1995 provides a safe harbor for forward-looking information made on the Company's behalf. All statements, other than statements of historical facts which address the Company's expectations of sources of capital or which express the Company's expectation for the future with respect to financial performance or operating strategies, can be identified as forward-looking statements. Such statements made by the Company are based on knowledge of the environment in which it operates, but because of the factors previously listed, as well as other factors beyond the control of the Company, actual results may differ materially from the expectations expressed in the forward-looking statements. (For the complete statement, please click here.)

inContact® is the registered trademark of inContact, Inc. All other marks are the property of their respective owners.

SOURCE inContact