NORTHBROOK, Ill., Sept. 13, 2017 /PRNewswire/ -- INOC, a 24×7 Network Operations Center (NOC) and global provider of technology infrastructure monitoring, reporting and support services, announces the appointment of Marc LaForest to the position of Vice President of NOC Lifecycle Practice. Marc will lead the NOC Lifecycle Practice business unit, which provides NOC Design services to companies that manage their own internal NOCs. The practice also provides NOC Support services to clients that need outsourced support, including 24x7 primary NOC support, backup and off-hours support globally.
NOC Design services include requirements analysis for greenfield NOC deployments, assessment of current NOC operations, consulting, buildout and optimization services for companies with their own internal needs. INOC's approach to high-quality support is based on proper alignment and integration between various functions of NOC support operations. With an understanding of the customer's internal and external support requirements, support expectations, SLAs, security, business continuity, and other requirements, the NOC Design team provides a blueprint for hiring, training and managing people, a standardized framework such as ITIL for implementing and managing processes and procedures, and the tools and integrations required to run the NOC effectively and efficiently.
INOC has identified a growing need for these specialized services from clients across several verticals and determined that Marc LaForest is the right person to accelerate these initiatives. "A high-energy leader, Marc leverages over 25 years of extensive experience with a great track record in managing global networks and infrastructure at a number of large telecommunications organizations worldwide. Marc's deep experience will allow INOC to deliver cutting edge solutions to our customers, improving overall efficiency in maintaining telecommunications infrastructure and allowing them to focus on their core business operations," says Prasad Ravi, CEO of INOC.
Before joining the INOC team, Marc served as Apcela's Vice President of Global Network Operations, where he grew and managed their technology systems. Prior to this, as CPDO-PMO Project Manager at AT&T Mobility, Marc led and directed project teams in the six largest markets in the Northeast, collaborating with team leaders to ensure the optimization and efficiency of processes and procedures. In a number of other previous positions, Marc has consistently demonstrated his technological expertise and leadership ability.
"I am extremely excited to join INOC and eager to contribute to the success of our customers--minimizing the complexity of managing infrastructure while improving the margins of their core business," comments Marc LaForest. "I see a tremendous amount of opportunity in the marketplace and believe that INOC is uniquely positioned to provide unmatched world class design and support services."
INOC is an ISO 27001 certified 24×7 NOC and an award-winning global provider of technology infrastructure monitoring, reporting and support services for communication service providers and enterprises. From a primary NOC in Madison, Wisconsin, and a Disaster Recovery NOC near Chicago, Illinois, INOC's 24×7 staff provides a hands-on approach to incident resolution. INOC proactively processes critical technology support issues and delivers timely information to improve the uptime, availability and performance of applications, servers and networks. A client web portal, NOCVIEW4, provides extensive reporting capabilities and visibility into infrastructure monitoring and support activity in real-time. INOC cost-effectively integrates 24×7 NOC support into a client's existing support operation to deliver greater uptime. For more information on INOC and its services, email firstname.lastname@example.org or call +1-877-NOC-24X7 (+1-877-662-2497). You will also find additional information on our website, INOC.COM, or by following INOC on Twitter, LinkedIn and Google+.