CHICAGO, July 11, 2016 /PRNewswire/ -- Insureon, the nation's leading online agency for small business insurance, today celebrates SVP Operations Belen Tokarski's recognition from Insurance Business America as one of its 2016 Elite Women in Insurance.
According to the magazine, women comprise only six percent of top executive positions and just over 12 percent of board positions in insurance. Every year, the publication surveys readers and consults with top insurance companies to develop its list of Elite Women, which in 2016 includes names of 144 leaders from around the United States.
IBA magazine lauds Tokarski for her past work targeted at improving processes for insurance agents. Since joining Insureon in 2015, she has continued that work, innovating the way the online agency runs its dedicated vertical desks.
"Belen's vision and leadership are essential to the work we're doing here," said Ted Devine, Insureon's CEO. "Her ability to stay focused on long-term, big-picture initiatives while drilling down to motivate her team day to day and hour to hour – that's something I've rarely seen, and it's absolutely essential to the success of the work we're doing."
Currently, Tokarski is focused on transforming the way Insureon's in-house agents serve customers. When she joined the company, its structure was already unconventional: by clustering producers by desk, Insureon functions as a brain trust of specialized agents, thus streamlining the process of finding coverage for customers.
In the last year, she has sought to further improve efficiency by introducing product managers to lead each desk. These non-customer-facing team members focus on analytics, product, and carrier relationships, with the goal of eliminating inefficiencies and identifying strategic ways to improve customer experience and profitability.
"I kept hearing from my team about the problems they encountered," said Tokarski. "But nobody had time to sit down and consider the big-picture implications of all those problems or think about strategic solutions." So she introduced the product manager position, a role that has proven successful in other industries but had not been implemented in insurance. It's exactly this out-of-the-box thinking that has won Tokarski recognition throughout her career, including a 2011 spot on the Top 10 Women in Insurance Leadership list published by Insurance Networking News.
Since 2011, Insureon has provided coverage for more than 100,000 small businesses. Its proprietary technology and innovative vertical focus allow it to offer independent contractors, sole proprietors, freelancers, and small-business owners in hundreds of industries a streamlined online process for securing business insurance.