Intelligent Mobile Support introduces Axon at AHR Show

HVACR Distributors Adopt The Latest Support Technology: Axon

Jan 21, 2014, 06:30 ET from Intelligent Mobile Support

SOLON, Ohio, Jan. 21, 2014 /PRNewswire/ -- With the endorsement of some of the nation's most respected distributors already backing its industry-leading technology, Axon is making its HVACR debut at the AHR Show in New York, January 21-23.

Axon, a smartphone/tablet application developed by Intelligent Mobile Support (IMS) in Solon, Ohio, is designed to streamline and strengthen the technical support process. It includes Hot Pages from OEM manuals to help technicians find installment and repair solutions quickly; Live Connect, a direct line to service experts, typically at the distributor level; and Customer Connect, which provides quick access to customer data and contact information.

Gustave A. Larson Company recently adopted the new technology, citing Axon's positive influence on new-customer recruitment and loyalty-building with established customers. "Axon helps us differentiate ourselves from our competitors," says Marketing Specialist David Blau. "It makes our customers' technicians more efficient in the field and gives them immediate access to our service advisors. Axon is a great marketing solution, too. We can send marketing messages via text or display banner advertisements while the service technicians are troubleshooting the equipment. IMS has developed an amazing product; we're very excited to share it with our dealer base as well as prospective business partners."

HVAC Distributors Inc. has been using Axon successfully as well. "As we continue to expand our territory, we've found that Axon gives us a real leg up when dealers are evaluating distributors," says President David McIlwaine. "They see how committed we are to the success of our business partners and appreciate that we equip them with state-of-the-art technology to boost their productivity and sales potential while lowering their costs. It's a great point of differentiation – one that has already played a pivotal role in our relationship-building efforts."

IMS is doing live demos of Axon at the AHR Show and offers free webinars to distributors interested in learning more about its capabilities. Contact Business Development Director Louise Clemens at or 216-409-3934 for more information.

About Intelligent Mobile Support
Intelligent Mobile Support (IMS) is a forward-thinking mobile cloud computing company dedicated to developing state-of-the-art solutions for improving profitability and productivity for business partners in the HVACR industry as well as other industry verticals. IMS is the only company that aggregates OEM content for the distributor and provides dealers with real-time access to distributor experts – all on a distributor-branded solution with a full suite of business analytics.

About Gustave A. Larson Company
Gustave A. Larson Company is the Midwest, Plains and Mountain States' leading wholesale distributor of HVACR equipment, parts and supplies. Representing products from more than 440 leading industry manufacturers in commercial refrigeration, residential and commercial HVAC, food service and pressure/temperature controls, Gustave A. Larson has 350 team members serving customers in 17 states through 46 locations.

About HVAC Distributors Inc.
HVAC Distributors Inc. is a full-service wholesale distributor and manufacturers representative of residential and light commercial heating and air-conditioning equipment and accessories. Serving the residential new construction, residential replacement and light commercial segments of the HVAC industry throughout Central, Eastern and Northern Pennsylvania; Delaware; Maryland; and Northern Virginia, HVAC Distributors has more than 100 employees and six branches of operation.

SOURCE Intelligent Mobile Support