BOSTON, Sept. 5, 2012 /PRNewswire/ -- Interactions Corporation announced today that TMC, a global, integrated media company, has granted Interactions' Virtual Assistant services with a Customer Interaction Solutions 2012 Speech Technology Excellence Award.
Interactions' applications break the mold of traditional automated self-service systems, allowing customers to interact as if they are speaking with a live agent. "This is more validation that our solution goes way beyond what you can achieve with standard speech recognition applications," said Bob Sullebarger, CMO of Interactions. "There is enormous market pull for natural language self-service applications that do the whole job and deliver a strong customer experience every time." Through a remarkably adaptable and intuitive interface, Interactions provides its customers with a natural and conversational way to easily accomplish their goals.
"Interactions has demonstrated to the editors of Customer Interaction Solutions that its product is both innovative and a leader in the speech technology industry. Interactions' Virtual Assistant has proven its superior capabilities and has ultimately improved the bottom line for its customers," said Rich Tehrani, CEO, TMC.
Covering call center technology for three decades, Customer Interaction Solutions has seen the progression from primitive predictive dialers and recording systems, to full CTI integration, to IP-PBXs with remote VoIP call center agents. The 2012 Speech Technology Excellence Awards distinguish companies who have made significant contributions to improving speech applications for their clients.
The Speech Technology Excellence Awards are published in the July/August 2012 issue of Customer Interaction Solutions. www.cismag.com. Continuing its 30-year tradition of evolving with the latest trends in the customer service and engagement, Customer Interaction Solutions magazine will become TMC's CUSTOMER Magazine in September 2012.
About Interactions Corporation
Interactions Corporation enables companies to more effectively interact with their customers. Its patented technology for automated voice and other interactive systems delivers an unprecedented level of understanding that engages customers in a productive, natural conversation. The company serves a growing customer roster of industry-leading brands, including Hyatt, Humana, and Best Western, from its corporate headquarters near Boston. It has other facilities in Indiana and Texas. Learn more at www.interactions.net.
About Customer Interaction Solutions
Since 1982, Customer Interaction Solutions (CIS) magazine has been the voice of the call/contact center, CRM and teleservices industries. Continuing its 30-year tradition of evolving with the latest trends in the customer service and engagement, Customer Interaction Solutions magazine will become TMC's CUSTOMER Magazine in September 2012. Please visit www.cismag.com.
TMC is celebrating its 40th anniversary as a global, integrated media company that helps clients build communities in print, in person, and online.TMC publishes the TMC's CUSTOMER Magazine (formerly Customer Interaction Solutions), INTERNET TELEPHONY, Next Gen Mobility, and Cloud Computing magazines. TMCnet.com, which is read by 1.5 million unique visitors each month, is the leading source of news and articles for the communications and technology industries. TMC is the producer of ITEXPO, the world's leading B2B communications event. In addition, TMC runs multiple industry events: Cloud Communications Expo; Cloud4SMB Expo; CVx (ChannelVision Expo); DevCon5; HTML5 Summit; LatinComm Conference & Expo; M2M Evolution Conference & Expo; Mobility Tech Conference & Expo; MSPAlliance MSPWorld; StartupCamp; Video World Conference & Expo and more.
SOURCE Interactions Corporation