LAS VEGAS, Feb. 27, 2013 /PRNewswire/ -- Interactions Corporation was presented with a Silver Stevie® Award in the IVR or Web Service Solution – New Version category in the seventh annual Stevie Awards for Sales & Customer Service last night.
The Stevie Awards for Sales & Customer Service are the world's top awards covering sales, contact center and customer service. The Stevie Awards organizes several of the world's leading business awards shows including the prestigious American Business Awards and International Business Awards.
The awards were presented to honorees during a gala banquet on Monday, February 25 at the Paris Hotel in Las Vegas. More than 300 nominated customer service and sales executives from the U.S.A. and several other countries attended.
More than 1,100 entries from organizations of all sizes and in virtually every industry were submitted to this year's competition, an increase of 10% over 2012. Finalists were determined by the averaging the scores of 120 professionals worldwide who acted as preliminary judges. Entries were considered in categories for customer service professionals, including Contact Center of the Year, Award for Innovation in Customer Service, and Customer Service Department of the Year; categories for sales professionals, ranging from Senior Sales Executive of the Year to Sales Training or Coaching Program of the Year to Sales Department of the Year of the Year; and categories to recognize new products and services and solution providers.
More than 100 members of eight specialized judging committees determined Stevie Award placements from among the Finalists during final judging this year.
"The Stevie Award is more great validation that our conversational natural language application services are making a huge impact on customer experience and cost reduction," said Bob Sullebarger, CMO, Interactions Corporation. "We're changing people's expectations about what is possible to achieve in self service in a big way."
"From our perspective this was the most successful Stevie Awards for Sales & Customer Service yet," said Michael Gallagher, president and founder of the Stevie Awards. "Not just because of the increase in the number and variety of entries, but in the extraordinary quality of the entries. Judges have told me how impressed they were with the success stories they reviewed this year. All of this year's Stevie Award winners are truly deserving."
Details about the Stevie Awards for Sales & Customer Service and the list of Stevie winners in all categories are available at www.StevieAwards.com/sales.
Interactions Corporation enables companies to more effectively interact with their customers. Our patented technology for automated voice and other interactive systems delivers an unprecedented level of understanding that engages customers in a productive, natural conversation. The company serves a growing customer roster of industry-leading brands from its corporate headquarters near Boston, Mass., with additional facilities in Indiana and Texas. Learn more at www.interactions.net.
About The Stevie Awards
Stevie Awards are conferred in four programs: The American Business Awards, The International Business Awards, the Stevie Awards for Women in Business, and the Stevie Awards for Sales & Customer Service. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about The Stevie Awards at www.StevieAwards.com.
Sponsors and supporters of the 7th annual Stevie Awards for Sales & Customer Service include the Business TalkRadio Network, PrintingForLess.com, and ValueSelling Associates.
SOURCE Interactions Corporation