BOSTON, Aug. 6, 2013 /PRNewswire/ -- Interactions Corporation, the leading provider of advanced conversational virtual assistant applications for customer care, today announced that TMC, a global, integrated media company, has chosen Interactions' Virtual Assistant applications for a 2013 Speech Technology Excellence Award.
"We are thrilled to receive the Speech Technology Excellence award for the second consecutive year. Our mission is to transform the customer care experience and our Virtual Assistant applications allow our clients' customers to engage naturally and conversationally to effectively accomplish their goals," said Yoryos Yeracaris, CTO of Interactions. "TMC's recognition of our efforts is a huge honor."
Interactions works closely with platinum brands such as Hyatt, Humana, and LifeLock to help them more effectively interact with their customers. Virtual Assistant applications foster conversations that directly model a dialogue with a live agent. This dramatic improvement in customer experience and improved operational efficiencies lead to a quick and substantial ROI.
"Interactions impressed our editors with their innovative offering," said Rich Tehrani, CEO, TMC. "Interactions' Virtual Assistant applications have improved the bottom line for its customers and represent a significant advancement for speech applications."
CUSTOMER magazine, formerly Customer Interaction Solutions, has covered call center technology for over three decades. It has seen the rise of predictive dialers, VoIP call center agents and speech technology becoming more prevalent in both wireline and mobile applications.
The Speech Technology Excellence Awards were published in the July/August issue of CUSTOMER.
For more information, please visit www.interactions.net.
Interactions Corporation enables companies to more effectively interact with their customers. Its patented technology for automated voice and other interactive systems delivers an unprecedented level of understanding that engages customers in a productive, natural conversation. The company serves a growing customer roster of industry-leading brands from its corporate headquarters near Boston with major facilities in Indianapolis and Austin. Learn more at http://www.interactions.net.
TMC is a global, integrated media company that supports clients' goals by building communities in print, online, and face to face. TMC publishes multiple magazines including Cloud Computing, M2M Evolution, CUSTOMER and Internet Telephony. TMCnet is the leading source of news and articles for the communications and technology industries, and is read by as many as 1.5 million unique visitors monthly. TMC produces a variety of trade events, including ITEXPO, the world's leading B2B communications event, as well as industry events including: 3D Printing Conference & Expo, Asterisk World, AstriCon, CVx ChannelVision Expo, Cloud4SMB Expo, DevCon5 - HTML5 & Mobile App Developers Conference, M2M Evolution Conference & Expo, Mobile Commerce Zone Conference & Expo, SecureIT, StartupCamp, Super Wi-Fi Summit, SIP Trunking-Unified Communications Seminars, Wearable Tech Conference & Expo, WebRTC Conference & Expo, and more. Visit TMC Events for additional information. Please visit www.tmcnet.com.
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SOURCE Interactions Corporation