InterCall and Sprint Offer Integrated Conferencing Enablement to Deliver Smarter Solution for Cost-Intelligent Customers

Oct 13, 2010, 08:00 ET from InterCall

CHICAGO, Oct. 13 /PRNewswire/ -- InterCall, the world's largest conferencing and collaboration services provider, has partnered with Sprint to offer Integrated Conferencing Enablement (ICE), an IP audio conferencing enablement solution that allows customers to directly interconnect with InterCall's conferencing services by leveraging Sprint's Tier-1 IP and wireless networks.

ICE is ideal for companies that seek to lower IT and/or telecommunications costs while improving their network infrastructure. ICE can provide increased cost-savings and call quality through transporting calls seamlessly via IP through Sprint's award-winning Global MPLS network to InterCall, thereby avoiding PSTN carriers.  This is the first network integration between a conference service provider and a Tier 1 carrier for both wireline and wireless users.

"In today's world, companies are being challenged to trim expenses, but trying to squeeze a supplier for a little savings no longer provides the results needed," said Rob Bellmar, vice president, products, InterCall. "At InterCall, we are committed to driving the transformational savings companies are striving for by offering smarter ways to do business.  ICE allows customers to save an estimated 30 to 40 percent on their IP audio conferencing costs without sacrificing product capabilities."

The ICE Advantage:

  • Ease-of-use – Simplified setup and support. Sprint manages the connectivity for ICE while InterCall provides the conferencing
  • Quality – ICE creates a managed network between InterCall, Sprint and the customer, promising exceptional quality
  • Uniformity – A single connection for all voice traffic
  • Cost-saving – ICE utilizes IP transport instead of carrier transport through PSTN allowing customers to save on carrier expenditure and cost per minute
  • Security – Conference calls are protected through firewalls and session controls

To deliver ICE, InterCall has partnered with Sprint, an industry-leading provider of integrated wireless and wireline services. ICE offers Sprint customers direct access to InterCall's innovative suite of audio, video and web conferencing services, complementing Sprint's portfolio of Converged Solutions for enabling enterprise mobility and collaboration.

"We are excited to be the exclusive wireless/wireline carrier to partner with InterCall and offer ICE to our customers," said John Dupree, vice president, enterprise and federal sales, Sprint. "ICE provides our customers with increased productivity and value through mobile integration on our Global MPLS network.  Freedom of mobility gives them a simple and easy way to participate in business calls and meetings and stay connected virtually wherever they are in the world."

ICE is an enhancement to InterCall's Reservationless-Plus audio conferencing service and integrates with all of InterCall's web services. For more information about ICE and other InterCall conferencing services, visit or contact an InterCall representative at to learn more.

About InterCall

InterCall, a subsidiary of West Corporation, is the largest service provider in the world specializing in conference communications. Founded in 1991, InterCall helps people and companies be more productive by providing advanced audio, event, Web and video conferencing solutions that are easy-to-use and save them time and money. Along with a team of over 500 Meeting Consultants, the company employs more than 1,500 operators, customer service representatives, call supervisors, accounting, marketing and IT professionals. InterCall's strong U.S. presence, which includes four call centers and 26 sales offices, is bolstered by a global reach that extends to Canada, Mexico, Latin America, the Caribbean, the United Kingdom, Ireland, France, Germany, Australia, New Zealand, China, India, Hong Kong, Singapore and Japan. For more information, please visit

About West Corporation

West Corporation is a leading provider of technology-driven, voice-oriented solutions. West offers its clients a broad range of communications and infrastructure management solutions that help them manage or support critical communications. West's customer contact solutions and conferencing services are designed to improve its clients' cost structure and provide reliable, high-quality services. West also provides mission-critical services, such as public safety and emergency communications.

Founded in 1986 and headquartered in Omaha, Nebraska, West serves Fortune 1000 companies and other clients in a variety of industries, including telecommunications, banking, retail, financial, technology and healthcare. West has sales and operations in the United States, Canada, Europe, the Middle East, Asia Pacific and Latin America. For more information on West Corporation, please call 1-800-841-9000 or visit

About Sprint Nextel

Sprint Nextel offers a comprehensive range of wireless and wireline communications services bringing the freedom of mobility to consumers, businesses and government users. Sprint Nextel served more than 48.1 million customers at the end of the second quarter of 2010 and is widely recognized for developing, engineering and deploying innovative technologies, including the first wireless 4G service from a national carrier in the United States; offering industry-leading mobile data services, leading prepaid brands including Virgin Mobile USA, Boost Mobile, Common Cents Mobile and Assurance Wireless; instant national and international push-to-talk capabilities; and a global Tier 1 Internet backbone. With its customer-focused strategy, you can learn more and visit Sprint at or and

SOURCE InterCall