International Customer Management Institute (ICMI) Announces 2014 Advisory Board

Sep 06, 2013, 12:41 ET from International Customer Management Institute (ICMI)

COLORADO SPRINGS, Colo., Sept. 6, 2013 /PRNewswire/ -- The International Customer Management Institute (ICMI) is proud to announce the 2014 Advisory Board Members. The ICMI Advisory Board was successfully implemented in 2008 as a means to provider broader perspectives, expand the contact base of potential speakers, and allow ICMI to maintain, as well as enhance, their reputation for high-quality conference content. Cumulatively the group consists of a diverse mix of practitioners, consultants, and vendors with subject matter expertise.

2014 Advisory Board Members are listed below under their area of focus:


  • Brad Cleveland, ICMI
  • Lindy Butterfield, Beryl
  • Mike Milburn,*
  • George Larribas, Wells Fargo


  • Joan Scazzaro, Bright House Networks
  • Jeff Toister, Toister Performance Solutions*
  • Jackie Anderson, JD Power & Associates*
  • Josh Chapman,*


  • Vickie Friece, Zions Bancorp
  • Matt Dixon, CEB*
  • Steve McCoy, USAA*
  • Sarah Stealy Reed, ICMI


  • Lori Bocklund, Strategic Contact
  • Art Schoeller, Forrester*
  • Amas Tenumah, Teleflora*
  • Brenda Patt, Diplomat Pharmacy*

(*new members)

The board's responsibility includes advising the ICMI management team on the latest industry trends, challenges and discussion issues, thus creating event and website content developed by the contact center industry for the contact center industry.

About ICMI
The International Customer Management Institute (ICMI) is the leading global provider of comprehensive resources for customer management professionals -- from frontline agents to executives -- who wish to improve customer experiences and increase efficiencies at every level of the contact center. Since 1985, ICMI has helped more than 50,000 organizations in 167 countries through training, events, certification, consulting, and informational resources. ICMI's experienced and dedicated team of industry insiders, trainers, and consultants are committed to helping you raise the strategic value of your contact center, optimize your operations and improve your customer service. For more information, visit

ICMI is a part of UBM (, a global live media and B2B communications, marketing service and data provider.

SOURCE International Customer Management Institute (ICMI)