INTERSCRIPTS, INC. InterScripts Expands Strategic Nearshore Partnership with Akron Children's, Extending Support into AI, Cybersecurity, and Clinical Informatics

CHANTILLY, Va., Nov. 10, 2026 /PRNewswire/ -- InterScripts, Inc., a healthcare IT services and software company, today announced the continued growth and success of its nearshore delivery partnership with Akron Children's. Launched in February 2026, the engagement initially focused on Epic application support and has since expanded to include clinical informatics, data analytics, cybersecurity, and artificial intelligence (AI) development.

Delivered through InterScripts' Medellín, Colombia, center, the partnership provides Akron Children's access to highly skilled, Epic-certified professionals and specialized healthcare IT talent working in alignment with U.S. business hours. The model combines cost efficiency, bilingual capabilities, and access to Medellín's deep pool of well-educated technology professionals with the operational integration and accountability required by a leading U.S. health system.

The announcement comes ahead of the CHIME26 Fall Forum, November 11–14, in Aurora, Colorado, where InterScripts will meet with healthcare executives exploring nearshore delivery models for Epic applications, service desk operations, cybersecurity, data engineering, and AI.

From MyChart Support to an Expanded Strategic Partnership

Akron Children's initially engaged InterScripts to provide bilingual 24/7 MyChart patient support, including assistance with portal access, proxy accounts, and appointment and billing inquiries. Building on that success, the partnership has expanded into additional technology and clinical support functions, including Epic application services, clinical informatics, Databricks and analytics, cybersecurity, and AI development.

The expanded engagement also complements InterScripts' established relationship with Akron Children's, which includes legacy Infor application support and BytePad enterprise archiving.

"Healthcare organizations are facing unprecedented workforce challenges. Rising labor costs, supply expenses, and increasing regulatory demands continue to place significant financial and operational pressure on health systems. Our partnership with InterScripts provides Akron Children's with access to dedicated, highly skilled, and certified professionals working directly from Medellín and fully integrated into our teams.

This strategy is not about replacing our existing workforce. It is about extending our capabilities, addressing specialized staffing gaps, and providing flexibility to accelerate our strategic priorities. Our Medellín colleagues are working side by side with our onshore teams every day across Epic, Databricks, cybersecurity, clinical informatics, and AI development. They are making meaningful contributions to our operations and innovation initiatives, and we are delighted with the value they bring to Akron Children's." — Harun Rashid, Chief Digital Information Officer, Akron Children's

This model enables healthcare organizations to access specialized technology expertise while achieving meaningful cost efficiencies compared with equivalent onshore staffing. Dedicated and fractional resource arrangements also provide the flexibility to scale capabilities around operational demands, application upgrades, and strategic transformation initiatives.

"Nearshore delivery from Medellín gives our clients the economics without the distance. Our professionals are InterScripts employees, credentialed to the same standards as our U.S.-based consultants, and working in the same time zone as the clinicians and technology teams they support.

The fractional resource model is particularly powerful for healthcare CIOs. It creates opportunities to introduce specialized capabilities, such as AI engineers, cybersecurity analysts, and data specialists, within existing budgets rather than postponing important initiatives until the next budget cycle. We believe this model represents an important evolution in how healthcare organizations access and deploy technology talent." — Raju Togi, Founder, President & CEO, InterScripts, Inc.

Meet InterScripts at CHIME26 Fall Forum

InterScripts will be at the CHIME26 Fall Forum, November 11–14, 2026, at the Gaylord Rockies Resort & Convention Center in Aurora, Colorado. Health system leaders can discuss nearshore capacity for Epic, service desk, cybersecurity, and AI engineering needs. To connect with InterScripts and learn more about its nearshore services, visit www.interscripts.com.

About InterScripts

InterScripts, Inc. is a healthcare and government IT company headquartered in Chantilly, Virginia, with delivery centers in Medellín, Colombia, and Hyderabad, India. Founded in 2017, InterScripts helps health systems retire legacy applications, preserve data integrity, and maintain access to historical records. Its BytePad AI-native intelligent archival platform was reviewed in the KLAS Research Emerging Company Spotlight in February 2026 and named a Notable Vendor in the Gartner Healthcare Data Archival Market Guide in October 2025.

InterScripts operates Epic and Workday Centers of Excellence staffed by Epic-credentialed and more Workday-certified consultants. Its security and quality credentials include HITRUST r2, SOC 2 Type II, ISO 27001:2022, ISO 9001:2015, and CMMI Level 3. The company holds a GSA Multiple Award Schedule. Learn more at www.interscripts.com.

About Akron Children's

Founded in 1890, Akron Children's continues to champion pediatric care, medical education, and breakthrough research as Northeast Ohio's largest independent, nonprofit pediatric healthcare system. Across two main hospital campuses, eight regional health centers, and more than 60 primary and specialty care clinics, their dedicated team of 8,300+ professionals managed a record 1.5 million patient encounters last year alone. Consistently ranked among the nation's best by U.S. News & World Report, Most Wired and a HIMSS level 7 health system, the system features specialized hubs like the Level I Pediatric Trauma Center and the nationally recognized Paul and Carol David Foundation Burn Institute. Learn more about their compassionate care network at www.akronchildrens.org.

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Media Contact:

Adam Terzich, AVP Buyer Services
Email: [email protected]
Phone: 703-635-7676
Web: www.interscripts.com

SOURCE InterScripts