Agreement provides license for application development using the Western Union-patented framework during masked customer call center interactions
ENGLEWOOD, Colo., Jan. 5, 2016 /PRNewswire/ -- Software company IntraNext Systems, today announced an agreement with The Western Union Company (NYSE: WU), a leader in global payment services, for use of a Western Union patent—U.S. Patent No. 8,582,764—specifically designed to conceal credit card information when consumers make payments over the phone.
When calling customer care centers, consumers can now use their telephone key pads to enter their credit card information directly into the payment system, as opposed to verbally sharing with the contact center agent. iGuard, IntraNext's new security application, allows this level of protection during the call with no transfers or automated systems required. By leveraging this new technology, call center agents are no longer exposed to sensitive information, reducing the card data footprint. iGuard is recognized as a PA-DSS (Payment Application Data Security Standard) validated application by the Payment Card Industry (PCI) Council.
"The idea for this enhanced security framework is aligned with Western Union's drive to bring innovation to the marketplace," said John Dye, Executive Vice President and General Counsel at Western Union.
This emerging solution will usher in a new era of much-improved customer confidence. In addition to masking sensitive data from the agent, it improves customer support by ensuring an agent is available to help throughout the call, improving the client experience.
"As transaction security becomes a growing concern and outstanding customer service increasingly becomes a competitive differentiator, companies transitioning to this new technology will benefit from the resulting efficiency, accuracy, and low-impact system integration," said Patrick Brown, President of IntraNext.
About Western Union
The Western Union Company (NYSE: WU) is a leader in global payment services. Together with its Vigo, Orlandi Valuta, Pago Facil and Western Union Business Solutions branded payment services, Western Union provides consumers and businesses with fast, reliable and convenient ways to send and receive money around the world, to send payments and to purchase money orders. As of September 30, 2015, the Western Union, Vigo and Orlandi Valuta branded services were offered through a combined network of over 500,000 agent locations in 200 countries and territories and over 100,000 ATMs and kiosks, and included the capability to send money to hundreds of millions of accounts. In 2014, The Western Union Company completed 255 million consumer-to-consumer transactions worldwide, moving $85 billion of principal between consumers, and 484 million business payments. For more information, visit www.westernunion.com.
About IntraNext Systems
Since 1996, IntraNext Systems has played a major part in the contact center industry with computer telephony integration (CTI) solutions and custom enterprise-wide efficiency applications for the customer care environment. iGuard is the latest security solution from IntraNext that offers an economical, easy-to-use path to customer satisfaction and call center security.
For more information on IntraNext Systems, please visit the company's website at www.intranext.com, follow IntraNext on Twitter (@IntraNextSys) or call IntraNext Systems at 1-888-NET-NEXT or 303-799-0771 - See more at: https://www.intranext.com/intranext-products/iguard
Western Union
Sarah Meske
Director, Corporate Communications
US and Canada
720-332-2796
IntraNext Systems
George McDonough
Vice President Client Relations
720-873-6560
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SOURCE IntraNext Systems
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