ENGLEWOOD, Colo., July 16, 2015 /PRNewswire/ -- IntraNext Systems, an innovation company providing contact center software designed to increase efficiencies and security, today announced that its iGuard PCI software is compliant with key contact center solutions from Avaya, a global provider of solutions that enable customer and team engagement across multiple channels and devices for better customer experience, increased productivity and enhanced financial performance.
iGuard is a Dual Tone Multi Frequency (DTMF) capturing solution and offers an innovative way to protect customers' Personal Identifiable Information (PII) during calls with contact center agents. When customers input data such as credit card or social security numbers during a call via their telephone keypad, iGuard prevents the customer service representative (CSR) from seeing or hearing the data, routing it directly to a secure PCI server. The application is now compliance-tested by Avaya for compatibility with Avaya Aura Communication Manager 6.3 and Avaya Aura Application Enablement Services 6.3.
IntraNext Systems is a Technology Partner in the Avaya DevConnect program—an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company's investment in its network.
As a Technology Partner, IntraNext Systems is eligible to submit products for compliance testing by the Avaya Solution Interoperability and Test Lab. There, a team of Avaya engineers develops a comprehensive test plan for each application to verify whether it is Avaya compatible. Doing so enables businesses to confidently add best-in-class capabilities to their network without having to replace their existing infrastructure—speeding deployment of new applications and reducing both network complexity and implementation costs.
"We are excited to successfully complete compliance testing with the Avaya Aura Platform. This testing provides our customers with the secure knowledge that the interoperability between iGuard and the Avaya platform is seamless," said Patrick Brown, President of IntraNext.
"Technology Partners like IntraNext are developing solutions and tools that help our customers address the needs of their own contact center customers," said Eric Rossman, vice president, Developer Relations, Avaya. "IntraNext's iGuard solution is a valuable tool for protecting personally identifiable information in the contact center."
Avaya is a leading provider of solutions that enable customer and team engagement across multiple channels and devices for better customer experience, increased productivity and enhanced financial performance. Its world-class contact center and unified communications technologies and services are available in a wide variety of flexible on-premise and cloud deployment options that seamlessly integrate with non-Avaya applications. The Avaya Engagement Environment enables third parties to create and customize business applications for competitive advantage. Avaya's fabric-based networking solutions help simplify and accelerate the deployment of business critical applications and services. For more information please visit www.avaya.com.
Since 1996 IntraNext has provided contact centers with workflow solutions to increase performance and reduce cost. With more than 35,000 customer care agents across North America using IntraNext solutions, IntraNext is at the forefront of providing CTI based solutions compatible with major telecommunication systems and infrastructures. For more information, go to www.intranext.com.
SOURCE IntraNext Systems