CHARLOTTE, N.C., Aug. 3, 2017 /PRNewswire/ -- Aceyus, Inc., a leading provider of customer experience solutions, specializing in enterprise-level data management and reporting, has released Aceyus 5.4, the latest version of its contact center reporting platform. The Aceyus Intelligence Suite is used in many enterprise-level contact centers. Version 5.4 will broaden the platform's accessibility to users with disabilities (508 Compliance) and foreign language speakers.
Aceyus 5.4 and all subsequent versions of the platform will be in accordance with the Web Content Accessibility Guidelines (WCAG) from the World Wide Web Consortium. The guidelines cover success criteria, techniques and failures for making Web content accessible to users with disabilities, as required of vendors by the United States government.
The Aceyus 508 compliance accessibility features include:
- A recommended user theme, Metro, which ensures sufficient visual contrast and font size
- Improved keyboard navigation
- Improvements in hidden text used by screen reader applications
For more information about Aceyus software and its 508 Compliance, click here.
Foreign Language Packs
As of the 5.4 release, Aceyus will have language packs available in Spanish (Latin-American), Portuguese (Brazilian) and French (Canadian), providing a better user experience for non-native English speakers. End users can build and view reports and dashboards in their local language. More language packs are slated for future releases.
Aceyus, Inc. specializes in data management and reporting for enterprise-level engagement centers. Through data integration and normalization, we simplify real-time reporting, historical reporting and analytics, and vastly improve visibility into the customer journey. Enhanced omni-channel insight and our flexible, user-friendly reporting capabilities help businesses understand and manage their customer and agent experiences. Founded in 2002, Aceyus operates across the US with offices in Charlotte, NC, and Aurora, IL. More information is available at www.aceyus.com.
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SOURCE Aceyus, Inc.