INTRODUCING ATELIER CX: CUSTOMER EXPERIENCE ARCHITECTS FOR WORLD-CLASS ORGANIZATIONS

ATLANTA, Jan. 9, 2025 /PRNewswire/ -- Forbes Travel Guide, the global authority on luxury service, is proud to announce ATELIER CX, a consulting studio dedicated to mapping the customer experience journey for brands worldwide. ATELIER CX partners with businesses across industries such as fashion, retail, aviation, automotive, real estate, private clubs and more to weave the art of service into company cultures.

As part of a distinguished family of brands that includes Forbes Travel Guide, Astria, The Summit, and The Academy, ATELIER CX draws on a legacy of innovation and superior service in luxury hospitality. Together, this collective represents the gold standard for service expertise, team training and leadership development.

"Modern, savvy consumers expect personalized interactions, connected experiences and proactive service from every company they engage," said Hermann Elger, CEO of Forbes Travel Guide. "More organizations recognize the need to cultivate service excellence to attract and retain clients, as in the world's best hotels. ATELIER CX's bespoke consulting provides access to expert advice, resources and support – guiding all types of organizations to create sustainable, high-performing service cultures and excellent service experiences for their customers."

ATELIER CX will be led by Silvia Nauta, a luxury hospitality executive with over 20 years of experience, including a decade as a leader of Learning and Development at Forbes Travel Guide. Nauta's expertise, combined with the resources of Forbes Travel Guide's suite of strategic solutions, ensures that ATELIER CX will empower brands to achieve new levels of success.

"Companies have learned that the customer experience can make or break your reputation and your bottom line," said Nauta. "The 'CX' in our name represents our role as architects of customer experience, helping all kinds of organizations define and refine their service cultures so they can consistently deliver exceptional customer experiences."

For more information about how ATELIER CX can help elevate your organization's customer experience, please visit AtelierCX.com.

About ATELIER CX
ATELIER CX is a global consulting studio dedicated to mapping the customer experience journey for brands worldwide across industries such as fashion, retail, aviation, automotive, real estate, private clubs and more. ATELIER CX partners with leading companies to craft bespoke service culture programs that align with each brand's unique values and customer expectations to help brands deliver exceptional, authentic experiences that resonate with their clients and customers.

SOURCE Forbes Travel Guide