IP Communication Makes Day-to-day Work Easier

Aug 16, 2011, 11:00 ET from ANDTEK GmbH

MUNICH and HALLBERGMOOS, Germany, August 16, 2011 /PRNewswire/ --

Using the modern communications solutions of ANDTEK GmbH, companies save time and costs and achieve a higher network efficiency. Whatever you need, be it various value-added services, the use of mobile terminals for the corporate network or a professional voice recording, ANDTEK GmbH can provide it. The following reference shows the benefits of this special communications solutions of the Munich-based unified communications expert.

Lars Steffen cannot imagine a life without modern communications services anymore. "ANDTEK's services facilitate our work substantially", says the Web & Content Manager of the iWelt AG, a service provider of customized ICT solutions based in Eibelstadt in Lower Franconia. By using the call distribution software "AND Phone Group ACD", the incoming calls are automatically forwarded to free staff members. This service is completely IP phone-based, allowing the staff of iWelt an overview of all lines in real-time and is thus similar to a call center.

"The value of this communications service is mainly due to the fast customer contact and the fast reaction times", says Lars Steffen. "We benefit from comfort and time saving."

Beside the call distribution service "AND Phone Group ACD", iWelt AG uses additional IP communications services of ANDTEK, such as "AND Phone Observer". This solution is used for video surveillance at the corporate entrance and for the doorbell at the main entrance. The picture is directly displayed at the IP phone and it is also possible to combine different pictures.

"Regarding day-to-day work, our company cannot do without ANDTEK's IP communications services, as they are an excellent supplement to our Cisco system", confirms Lars Steffen. "If we did not have these functions, we would painfully miss them by now."

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SOURCE ANDTEK GmbH