VIRGINIA BEACH, Va., April 9, 2013 /PRNewswire/ -- IssueTrak, a global leader in providing software for tracking business processes and operations, this year celebrates 20 years of customer-driven innovation and growth. Looking to 2013 and beyond, and mirroring growth projections for the business operations software market, IssueTrak initiatives for 2013 will focus on expanding its focus to a broader industry base and on deepening the company's reach among existing customer organizations with a significantly enhanced product set.
IssueTrak has continually evolved from help desk and customer support to a multi-faceted, flexible solution that customers can use across many more critical business areas – including human resources, facility management, service and compliance management, logistics, healthcare operations or real estate – to track and manage a broad range of key business processes and dramatically improve productivity and efficiency.
"IssueTrak is a powerful product that has an enormous impact on business productivity, and a world class team supporting an extremely strong customer base," said Hank Luhring, founder and CEO at IssueTrak. "Our goals from the outset have been to drive ongoing innovations that make a real difference to how organizations function, and to meet and anticipate our customers' evolving needs. Every organization has hundreds of business processes. In today's increasingly competitive and resource-constrained business environment, we see consistently growing demand for our expanded solution set."
The vast majority of IssueTrak customers use the solution for far more than help desk functionality. Engagements with companies across all industries and IssueTrak's culture of close customer collaboration provide the company with invaluable insights into real business needs. "This visibility is what drives the evolution of our software and our company so that we're continually providing effective solutions that stay ahead of customer needs," continued Luhring.
Mark Hollis, Director of Information Technology at Girl Scouts of Northeast Texas, added, "IssueTrak has gone from a good idea to a business critical resource in less than 12 months. It has been enthusiastically received by our production, Information Technology, HR and Marketing/Communications Departments."
IssueTrak will exhibit at the HDI Conference and Exposition at The Mandalay Bay, Las Vegas from April 16 – 18 at Booth #518.
Founded in 1992, IssueTrak now has 47 employees serving almost 2000 customers in 40 countries. Its customers range from small businesses and private organizations to large enterprises, and include major brand names such as ADP, General Dynamics, Deutsche Bank, Canon, Lockheed Martin, Microsoft, PepsiCo, Ralph Lauren, Rite Aid, the U.S. Department of Defense, UPS, and Verizon.
About IssueTrak Based in Virginia Beach, VA, IssueTrak is a leading provider of business operations software for issue tracking strategic business processes. First released in 2000, its signature software package has become a robust platform for internal and external customer service and support, IT help desk, workflow and process management, and issue tracking. The company has won numerous industry awards, including Small Business of the Year and multiple Inc. 500/5000 placements and is three-time winner of the Inside Business 'Best Place to Work' awards. The company is a Microsoft Silver Partner. For more information, visit www.issuetrak.com.