IT Teams Can Now Rule the Network In or Out When a Transaction Fails with Apica and PathSolutions

Apica Vanguard synthetic checks now trigger PathSolutions TotalView network diagnosis, putting the app and network root cause on one incident

Summary

• Apica and PathSolutions today announced a technology partnership that connects Apica Vanguard synthetic monitoring with PathSolutions TotalView network root-cause analysis.
• When a Vanguard check detects a failed or slow transaction, Vanguard passes the source and destination IP addresses to TotalView. TotalView inspects that exact network path and explains the cause in plain English.
• Application and network findings land on one correlated incident that routes to IT service management (ITSM) and incident response tools such as ServiceNow and PagerDuty.
• IT operations, network operations and help desk teams can rule the network in or out before escalating, without a bridge call.
• Apica and PathSolutions will walk through the workflow live in a joint webinar on Dec. 7, 2026.

STOCKHOLM and NEW YORK, Nov. 10, 2026 /PRNewswire/ -- IT operations, network operations and help desk teams can now see whether the network caused a failed or slow transaction, on the same incident that reports the failure, instead of escalating by default. When an Apica Vanguard synthetic check fails, PathSolutions TotalView inspects that exact network path and explains the cause in plain English, such as a marginal cable, a VLAN tagging fault or a firewall configuration change. The integration comes from a new technology partnership between Apica and PathSolutions and is available now.

Read the blog post: Rule In, Rule Out: How Apica and PathSolutions End the App-vs-Network Blame Game 

Watch the video: Andi Mann, Chief Product and Technology Officer at Apica, and Tim Titus, Founder and CTO of PathSolutions, discuss the partnership.

The problem: Green dashboards, failing transactions

When a critical transaction slows down or fails, the application team confirms that users are affected and pages network operations (NetOps). NetOps opens a separate console, sees green dashboards and reports that the network is not the cause. Teams spend the first part of the incident debating whose problem it is, often on a bridge call, before anyone starts fixing it.

Network dashboards look green because the real cause is often small and quiet: A marginal cable, a VLAN tagging fault, a network configuration change, or a firewall that restarted with incorrect settings after a power event. The answer sits in the network data, but nothing connects it to the failing transaction. The help desk sees the ticket first but cannot rule the network in or out, so incidents escalate by default. If the problem is intermittent, the evidence can disappear before anyone finds it.

How Apica Vanguard and PathSolutions TotalView work together

• Detect: Apica Vanguard runs always-on synthetic checks from global vantage points. It tests multi-step transactions, APIs, authentication flows and the tool calls and workflows that AI agents run, so it detects problems before users report them.
• Isolate: Vanguard shows whether the failure affects the whole application or only one location or network path.
• Inspect: Vanguard identifies the source and destination IP addresses of the failing workflow and directs TotalView to inspect that exact network path. The handoff happens only when a check fails, so it adds no constant polling load.
• Diagnose: TotalView monitors switches, routers, gateways, firewalls and their interfaces through SNMP, syslog and NetFlow. It correlates 19 interface error counters, QoS, PoE, configuration and traffic data. Its heuristics engine explains the cause in plain English and recommends corrective action.
• Correlate: Vanguard's check analytics engine combines the application results and the network diagnosis in one incident, which routes to the customer's ITSM or incident response tool, such as ServiceNow or PagerDuty.

Neither product replaces the other. Network teams continue to work in TotalView, and site reliability engineers (SREs) continue to work in Vanguard. Existing Apica and PathSolutions customers can add the other product without replacing tools. TotalView runs network analysis on-premises, and the integration shares a diagnosis rather than raw telemetry.

"Apica's job is to know first and know what to do," said Andi Mann, Chief Product and Technology Officer at Apica. "Users and AI agents don't care whose fault it is. They care that it works. Until now, by the time someone asked the network, the evidence was often gone. Now the network answer is waiting on the incident before the first person even looks."

"Most network tools don't collect enough data to tell you what's happening, so you have to know where and how to dig," said Tim Titus, Founder and CTO of PathSolutions. "TotalView collects everything and tells you the cause. Apica tells TotalView exactly which path to check, the moment users feel the problem and puts the answer in front of the person who can fix it."

Why it matters for IT leaders

The partnership targets the cost of the argument, not only the cost of the outage. According to PathSolutions, network-caused incidents often lose the first part of the response to triage across senior engineers before remediation begins. Also, senior engineers may not even find the problem with their first triage since their intent is to prove that the network is not the fault. With a plain-English diagnosis attached to the failed check, Tier-1 help desk teams can resolve or correctly route incidents instead of escalating by default. For AI agents, a failed tool call can be traced to the network hop that caused it.

Availability and webinar

The integration is generally available today. Apica and PathSolutions will walk through the rule-in, rule-out workflow live in a joint webinar on Dec. 7, 2026. Register by visiting this link.

Frequently Asked Questions

Question: What does the Apica and PathSolutions partnership do?

Answer: The partnership connects Apica Vanguard synthetic monitoring with PathSolutions TotalView network root-cause analysis. When Vanguard detects a failed or slow transaction, TotalView inspects the exact network path involved. Both results appear on one incident, so teams can rule the network in or out before escalating.

Question: Does Apica Vanguard replace PathSolutions TotalView?

Answer: No. Vanguard and TotalView keep their own roles. Vanguard tests applications, APIs and AI agent workflows from the user's perspective. TotalView monitors and diagnoses the network. Customers of either company can add the other product without replacing existing tools.

Question: How does the partnership help teams that run AI agents?

Answer: Vanguard tests the tool calls and workflows that AI agents run. When an agent's tool call fails, Vanguard directs TotalView to inspect the network path, so teams can trace the failure to the network hop that caused it.

Question: What is Apica's approach to telemetry pipeline management?

Answer: Apica treats telemetry as an asset to actively manage, not just transport. Apica Flow is a telemetry pipeline that collects, processes, optimizes and routes telemetry data before it reaches downstream tools, such as observability platforms or a security information and event management (SIEM) system. Customers decide what data to keep, where to send it and at what level of fidelity, which helps control telemetry volume and cost.

About Apica

Apica provides agentic-ready infrastructure for the AI era, helping enterprises take control of exploding telemetry volumes with the pipeline control, metrics foundation, and data readiness AI agents demand, at up to 40% lower total cost of ownership than legacy observability platforms. Unlike vendors that require a single AI assistant, Apica lets enterprises bring the AI tools of their choice to Ascent, with human approval required before any AI-initiated action can delete or materially change configuration. As a Swedish-American company, Apica is built around data sovereignty from the ground up: Customers always retain ownership and control of their telemetry data and their AI provider choices. Learn more at www.apica.io.

About PathSolutions

PathSolutions delivers Network Operations Intelligence that helps organizations turn network data into actionable answers. Its TotalView platform combines deep network visibility, intelligent correlation, and diagnostic insights to help NetOps teams quickly detect, diagnose, and resolve performance issues across complex enterprise environments. By bringing context and clarity to network operations, PathSolutions helps teams reduce troubleshooting time, improve reliability, and ensure optimal network performance.

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SOURCE Apica