MELBOURNE, Australia and HILLSIDE, N.J., Dec. 8, 2010 /PRNewswire/ -- iVision, the leading Australian systems integrator providing Unified Communications (UC) solutions and Glowpoint, Inc. (OTC Bulletin Board: GLOW), a provider of cloud-based managed services for telepresence, video conferencing and collaboration, based in the United States, have formed a strategic partnership to deliver 24/7 customer service and reservation desk capabilities to support their growing global base of telepresence and video conferencing customers.
iVision's Managing Director, Graham Williams believes the partnership will enable both Glowpoint and iVision's experienced support teams to integrate so that customers can take advantage of in-region 24/7 reservations and specialized help desk support.
Graham Williams stated, "With the rising demand for global telepresence and video meetings we recognize that customers need a high-touch service no matter where they are located throughout the world. And most importantly, this will translate into savings for our customers because iVision and Glowpoint can now maximize their on-hour support and rely on each other for what we used to call off-hours."
Combined, iVision and Glowpoint have produced more than 113,500 conferences in 2010. With the world video conferencing market projected to reach US $10.8 billion by 2015, according to Global Industry Analysts, Inc., the companies expect to see continued growth in managed conferencing as enterprises look to minimize the cost of implementing collaborative technologies and reduce the complexity of managing advanced video meetings and telepresence in house.
Joe Laezza, Glowpoint's CEO said, "We are very pleased to team up with iVision, who has the advanced skill set and robust capabilities and provides a solid compliment in responses to the growing demand for global, round the clock support, and emerging demand in the Asia pacific region while ensuring the highest service levels in the market."
In addition to the 24/7 reservations and specialized help desk support capabilities, both iVision and Glowpoint provide comprehensive managed services, including conference production, proactive room monitoring, trouble resolution and a full complement of performance reporting.
Glowpoint, Inc. (OTCBB: GLOW) enables video users to effortlessly and securely call one another regardless of their video technology or network. With unlimited, "open" access to Glowpoint's cloud-based, hosted-video infrastructure and services, video calling within – and between – companies is dramatically simplified. From full-featured telepresence and video conferencing suites to desktop video, Glowpoint supports customers around the world with 24/7 managed services that allow business professionals to enjoy "in-the-same-room" intimacy and cost savings. To see a video-in-the-cloud demonstration, and to learn more about how cost-effective and easy telepresence and video conferencing can be for your business, email us at firstname.lastname@example.org or visit http://www.glowpoint.com.
iVision is the leading Australian systems integrator providing Unified Communications (UC) services and solutions. The company has unparalleled capability in visual communications and supports the audio visual integration required for video conferencing solutions. The company also has strengths and experience in core networking and IP telephony. Although product and technology are important for a UC solution, iVision leads with services designed to support organisations with their initial and ongoing UC requirements. Its range of services include: Consultation, Implementation and Integration services, Managed Services, Hosted Services, and Usage and Adoption Services. iVision customers include Ergon Energy, Google, iSOFT, Monash University, Pfizer, and Queensland TAFE.
SOURCE Glowpoint, Inc.