Jabra Survey Finds Small/Medium Businesses Driving Productivity through Unified Communications
Focus on transforming customer experience to build new revenue streams and stay ahead of competition
LOWELL, Mass., July 26, 2016 /PRNewswire/ -- Between a third and two-thirds of all small/medium businesses (SME) will either add unified communications (UC) or replace existing systems with UC within the next 1-2 years, according to a recent survey by Jabra. The study also found that nearly half of all SME's believe that having a headset to allow employees to keep hands free while on a call is important and mobility is a priority for about one third.
Another study from Jabra found that call-centric workers, such as those who support customers or serve in an advisory capacity, are more productive and 25% more engaged in their jobs when enabled with the right supporting technologies. These technologies could include advanced headsets that enable crisp-sounding calls, offer comfort for long call durations and include noise-canceling technologies to insulate from noise and interruptions.
"Productivity and concentration are critical in the increasingly competitive small business environment," said Mark Derby, VP, Jabra. "Task-based knowledge workers and business managers in noisy open office environments need robust communications tools that deliver active and passive noise cancellation, integrated busy lights and easy to use, plug and play connectivity to ensure they are meeting customer needs and providing superior levels of service. Jabra's Speak and Evolve series of portable speakerphones and headsets enable a superior level of productivity and professionalism – with hands-free features and enterprise-grade quality."
In line with this, Jabra recommends the following steps to ensuring growing businesses make the most of their UC investment:
- Drive productivity with seamless integration: Small and Medium businesses need access to the right tools to be fast, flexible and efficient so they can focus on developing their business and increasing customer loyalty. Plug-and-play, intuitive UC solutions help to facilitate employee adoption and maximize the organization's investment. Businesses should also look for the ability to easily switch between Lync and Skype for Business and mobile devices so that employees can continue to be productive on the go.
- Improve concentration: Studies tell us that, on average, employees are distracted at work every three minutes and that it can take you as long as 25 minutes to refocus. These distractions are only increasing as office designs become more open. That's why noise cancellation is a must for growing businesses. The technology enables crystal clear sound when on calls and improves employee focus on the task at hand, helping drive business productivity and the bottom line.
- Make the most of every call: 89% of customers will leave for a competitor after a negative customer experience. Given that, small and medium businesses should treat every call is a chance to strengthen your customer relationships and drive business growth. Hands free devices not only allow employees to better serve customers but they ensure limited hold time and an overall better customer experience.
About Jabra Speak 510
Turn any conversation into a productive conference call in seconds, with the Jabra Speak 510. An intuitive speakerphone that connects via USB and Bluetooth with crystal clear sound. All the conference call capabilities without the complexity. Learn more about the Jabra Speak 510 here.
About Jabra Evolve 40
The Jabra Evolve headsets are easy to set up, easy to use, and make your team more productive by letting them focus on the job at hand. The Evolve 40 is a wired office headset that reduces background noise. Stay focused in noisy environments. Control your calls through a dedicated control unit. Available in stereo or mono versions. Learn more about the Jabra Evolve 40 here.
About Jabra
Jabra is the brand of GN Netcom, a subsidiary of GN Store Nord A/S (GN) - listed on NASDAQ OMX.
A world leader in the development, manufacturing, and marketing of a broad range of communications and audio solutions, Jabra has a reputation for innovation, reliability, and ease of use that goes back more than two decades. Jabra's consumer and business divisions produce corded and wireless headsets, plus mobile and in-office speakerphones that empower individuals and businesses through increased freedom of movement, comfort, and functionality. Jabra employs close to 1000 people worldwide and in 2014 produced an annual revenue which amounted to DKK 2,871 million. www.jabra.com
© 2014 GN Netcom A/S. All rights reserved. Jabra® is a registered trademark of GN Netcom A/S. All other trademarks included herein are the property of their respective owners. (Design and specifications subject to change without notice).
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SOURCE Jabra
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