MAHWAH, N.J., March 17, 2011 /PRNewswire/ -- The Jaguar lineup of beautiful, fast cars was recognized for its No. 3 ranking in overall long-term dependability in J.D. Power and Associates 2011 Vehicle Dependability Study(SM) (VDS), released today. This recognition of Jaguar's dependability, along with recent honors for top Sales Satisfaction among luxury brands and ranking second among luxury brands in Customer Satisfaction with Dealer Service, demonstrate the impact of the company's commitment to deliver a world class ownership experience for its customers.
The VDS survey is issued to original purchasers and lessees of personal use vehicles only. Registration period is for 2008 MY vehicles sold from September 2007 through February 2008.
Jaguar's recent quality and customer service achievements:
- Jaguar is third highest ranking nameplate in the J.D. Power and Associates 2011 Vehicle Dependability Study(SM) (VDS)
- Jaguar is ranked second among luxury brands in J.D. Power and Associates 2011 Customer Service Index (CSI) Study(SM)
- Jaguar was recognized as a J.D. Power 2011 Customer Service Champion
- Jaguar has the highest score among all luxury automotive brands in America in 2010 Sales Satisfaction Index (SSI) Study(SM)
"Ranking near the top in the United States' leading study on vehicle dependability is recognition that Jaguar not only makes highly desirable cars, but, highly dependable cars as well," commented Gary Temple, President, Jaguar Land Rover North America, LLC. "Dependability and excellent customer care are key elements to Jaguar's new success," he continued. "Our dealers are tops in the business, both on the service and sales side, at meeting their customer needs. And with Jaguar Platinum Coverage, our new customers have class-leading warranty and free maintenance protection."
In 2010, Jaguar increased sales of its full lineup, XF, XK, XJ, in the U.S. by 12 percent. In 2011, on a year-to-date basis, Jaguar sales in the U.S. are up 17 percent driven by demand for the award-winning Jaguar XJ luxury sedan.
Jaguar XJ recently won AUTOMOBILE Magazine's 2011 Design of the Year, AUTOMOBILE Magazine 2011 All Star Award, Bloomberg News Executive Sedan of the Year, and Popular Science Magazine Best of What's New Award.
For the 2011 MY, Jaguar Platinum Coverage will give Jaguar owners increased vehicle warranty coverage and the best maintenance plan in the business. The new Jaguar Platinum Coverage features a five year/50,000 mile new vehicle limited warranty and complimentary scheduled maintenance for the duration of the warranty period, including no-cost replacement of select wear and tear components, and 24/7 roadside assistance. This no-cost coverage includes oil changes, filters, brake pads, brake discs, brake fluids and wiper blade inserts.
Information about Jaguar North America products is available to consumers via the Internet at www.jaguarusa.com.
SOURCE Jaguar Land Rover North America, LLC